Senior Account Manager - Commercial Insurance

Senior Account Manager - Commercial Insurance

Keene, New Hampshire / Bennington, Vermont / Brattleboro, Vermont / Burlington, Vermont / Rutland, Vermont / Springfield, Vermont / Wilmington, Vermont

Commercial Insurance Commercial Lines Team

Full-Time (FTE) / Hybrid

At The Richards Group (TRG), we believe the best business partnerships are personal. What matters to our clients matters to us. We listen and help find solutions to our clients' complex problems. The Richards Group is a local, independent insurance, employee benefits, financial services, and human resources consulting firm founded in 1867. While we continue to grow, our commitment to delivering exceptional service and creative insights for our clients remains the cornerstone of our business. Our team of roughly 160 members now serves over 20,000 clients in Vermont, New Hampshire, and Massachusetts. The Richards Group has been recognized as one of the Best Places to Work for 10 consecutive years and recently earned the 2025 Governor's Excellence in Worksite Wellness GOLD Level Award. Achieving these humbling accolades is largely due to the extraordinary, talented, smart, and driven people on our team.

We're looking for an experienced Senior Account Manager to join our Commercial Insurance team. In this role, you'll manage the overall service and administration of client accounts. You'll work independently and collaboratively to support client needs, coordinate with carriers, and ensure timely, accurate service. This is a client-facing role where you'll use your knowledge of Commercial Property & Casualty Insurance to maintain and enhance long-term relationships while supporting client profitability. This position involves managing a complex book of business, taking a lead role in retention efforts, and contributing to broader departmental goals. This position offers flexibility with the option to work remotely; however, we value in-person collaboration and require some onsite participation for training, team building, and strategic meetings. The team aims to meet in person at least once a week to maintain cohesion. Qualified candidates must be residents of VT, NH, MA, or NY.

A solid foundation in Commercial Property & Casualty Insurance, backed by practical experience and a genuine commitment to outstanding client service. You thrive on managing client relationships with professionalism and care, balancing attention to detail with the ability to see the bigger picture. Whether working independently or collaborating with a team, you understand the importance of clear communication, timely follow-through, and delivering solutions that meet both client needs and business goals. Your expertise allows you to confidently navigate complex insurance matters, supporting clients through every step of the issuance and renewal process.

In this role, you will :

• Manage client accounts through the issuance and renewal cycle.
• Serve as a trusted point of contact for clients, carriers, and internal teams.
• Analyze coverage needs and recommend tailored solutions.
• Prioritize tasks and maintain accuracy in a fast-paced environment.
• Manage a complex book of business with a focus on retention.
• Oversee billing, invoicing, and renewals.
• Lead communication among clients, producers, and carriers.
• Mentor team members and support departmental goals.

What You'll Need to Succeed :

Perks of Working at TRG :

$65,000 - $85,000 a year

Starting at $65,000, depending on experience, plus a $1,000 signing bonus. The salary range provided is a good-faith estimate of the base pay for this position. Actual salary will be determined based on the candidate's education, experience, knowledge, and abilities.

All job offers are contingent upon the successful completion of a background check. EEO Statement : The Richards Group is committed to inclusiveness, equity, and accessibility. We encourage all qualified candidates to apply.