Intake Coordinator

Job Description

Job Description

Position Purpose : The Intake Coordinator at the Crocker Care Campus plays a crucial role in ensuring a smooth and welcoming admission process for individuals accessing harm reduction, medical, and behavioral health services. This position is responsible for facilitating low-barrier intakes, coordinating necessary assessments, assisting with insurance enrollment, and maintaining accurate client records. The Intake Coordinator works closely with medical providers, case managers, and harm reduction specialists to ensure seamless access to services for individuals experiencing homelessness, substance use disorders, and complex health needs.

This role requires compassion, strong organizational skills, and the ability to engage with individuals who may be hesitant to seek care. The ideal candidate is committed to harm reduction principles, patient-centered care, and reducing barriers to healthcare access.

About the Crocker Care Campus & Harm Reduction Model :

The Crocker Care Campus is a patient-centered space designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness. It provides a safe, accessible environment focused on hospitality, community, and comprehensive care. Unlike traditional clinics, Crocker operates with flexibility, prioritizing low-barrier engagement and participant autonomy over rigid structures.

Principal Responsibilities :

• Serve as the first point of contact for incoming participants, ensuring a welcoming and non-judgmental environment.
• Complete low-barrier intake processes, including gathering demographic information, obtaining necessary signatures, and explaining available services.
• Ensure clients understand and sign program participation consents and release of information forms.
• Assist with health insurance enrollment or verification to maximize client access to care.
• Retrieve existing medical records from JWCH systems or establish new records for first-time clients.
• Coordinate and schedule medical, behavioral health, and case management assessments within 24 hours of intake.
• Communicate client progress and referrals to partner agencies such as Housing for Health.
• Maintain an accurate and up-to-date intake database, tracking client referrals, admissions, and service participation.
• Record all client interactions and appointments in the electronic health record (EHR) system.
• Generate and submit weekly intake / admission reports to the Program Manager and Housing for Health.
• Document and report any exceptional incidents, ensuring proper follow-up and resolution.
• Maintain strict confidentiality of client information in accordance with HIPAA and organizational policies.
• Share client information only with relevant personnel directly involved in care coordination.
• Ensure that all client records, forms, and data storage comply with security and privacy standards.
• Work closely with medical providers, case managers, harm reduction specialists, and outreach teams to ensure coordinated care.
• Participate in team meetings, case conferences, and quality improvement initiatives.
• Assist with program operations, including tracking participant needs and identifying service gaps.
• Support emergency response protocols and ensure smooth client transitions between care settings.
• Foster a respectful and compassionate environment, promoting dignity and autonomy for all participants.
• Performs other duties as assigned.

Requirements :

Preferred Experience & Skills :

Employee Benefits :

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes :

Become part of a team where your work matters. Apply today and help us change lives, one patient / client at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.