Talent.com
Night Audit

Night Audit

ATC Hotel Management LLCRochester, MN, US
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Job Description

Job Description

Key Responsibilities

  • Provide exceptional guest service through warm welcomes, efficient check-ins / check-outs, and personalized attention
  • Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
  • Prepare daily financial reports and ensure all postings are accurate and compliant
  • Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
  • Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
  • Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
  • Respond to guest inquiries about the hotel, local attractions, dining, and transportation
  • Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity
  • Ensure guest privacy and hotel confidentiality policies are always upheld
  • Proven track record of reliability and ability to work independently overnight
  • Previous hotel front desk or night audit experience preferred
  • Experience with Hilton systems (PEP and OnQ) strongly preferred
  • Strong communication skills and a calm, solution-oriented demeanor
  • Professional appearance and conduct
  • Ability to perform basic math and reconcile financial records accurately
  • Availability to work weekends, holidays, and overnight shifts consistently

Perks and Benefits

  • Competitive pay and overnight shift differential
  • Hilton Team Member travel discounts and perks available to employees and their families
  • Team-focused environment where your work truly matters
  • At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we’re able to achieve this mission and provide memorable hospitality to our guests.

  • Team Collaboration : Promote teamwork and open communication to solve problems, innovate together, and have fun.
  • Human Sustainability & Responsibility : Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
  • Respect & Diversity : While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities.
  • Integrity and Transparency : Foster an environment of honesty and openness, both with team members and guests.
  • Value a Customer-Centric Approach : Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
  • Empowerment & Growth : Encourage continuous learning and provide opportunities for professional development.
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