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Restaurant Office Administrator

Restaurant Office Administrator

Cooper's Hawk Winery and RestaurantsLivonia, MI, US
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Overview

As a Restaurant Office Administrator, you'll support both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you'll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.

Pay

Base pay range : $44,000.00 / yr - $54,000.00 / yr

What You Will Get

  • 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
  • Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
  • 401(k) with Company Match
  • Health & Flexible Savings Accounts - Health and Dependent Care
  • Long-Term Disability; Voluntary Short-Term Disability
  • Basic Life and AD&D Insurance (with option to purchase additional coverage)
  • Paid Parental Leave
  • Paid Time Off
  • Access to Team Member Relief Program
  • Wellness and Mental Health Support
  • Everyday Benefits program including insurance coverage (pet, life, auto, home / property) and employee discounts
  • Team Member Rewards, Milestone Recognition and Referral Bonuses
  • Career Development Opportunities

Responsibilities

  • Oversee and maintain all back-office procedures and administrative systems
  • Track and manage marketing collateral, office supplies, and uniform inventory
  • Manage gratuity systems and daily cash reconciliation
  • Prepare and process invoices using the Crunchtime system
  • Maintain daily Wine Club Membership data entry and support reservation system

    • Event and Administrative Support

  • Handle booking and execution of all private events
  • Process vacation requests and payroll-related matters
  • Support Team Members with policy, payroll, and benefits questions
  • Assist with screening applications and processing employment paperwork
  • Maintain back-office organization, cleanliness, and security
  • Track health and safety certifications and ensure required postings are up to date

    • Team and Operations

  • Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and procedures
  • Train and support the Office Assistant to act as a weekend / vacation backup
  • Attend meetings and provide updates on administrative and event-related matters
  • Coordinate with kitchen and management teams to ensure event timelines are met

    • Guest Experience

  • Answer phone calls and assist Guests with professionalism and care
  • Conduct post-event follow-ups to ensure Guest satisfaction
  • Retrieve and verify custom event décor and amenities to meet Guest expectations
  • Represent Cooper's Hawk values and create a respectful, positive, and professional work environment

    • Additional Duties

  • Coordinate monthly Wine Club events and private dining experiences
  • Maintain banquet materials and supplies to ensure flawless event execution
  • Ensure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and Eventbrite
  • Celebrate milestones and support a culture of hospitality and excellence

    • What You Will Bring

  • Must represent Cooper's Hawk values
  • Six months of supervisory experience
  • Cash handling experience
  • One year of event planning experience required
  • Organized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision
  • Acts as a Cooper's Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers
  • Manages competing priorities under strict deadlines, problem-solving skills and attention to detail
  • Team-focused with a commitment to creating community with team members and guests
  • Enjoys working with people and enthusiastic about corporate and social event management
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills; ability to read, understand and communicate in English
  • Demonstrates financial and business acumen and strong intrapersonal skills
  • Proficient in Microsoft Office Suite
  • Preferred certifications include ServSafe and state / local licensing requirements
  • Must be able to work up to 40 hours per week in a variety of shifts

    • Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

    The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits may vary.

    Location : Northville, MI

    J-18808-Ljbffr

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    Office Administrator • Livonia, MI, US

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