OFFICER - CONTROL ROOM

Officer - Control Room

Location : Las Vegas, Nevada, US

Position Overview : The primary responsibility of the Officer - Control Room is to perform a variety of complex duties involved in the receipt and processing of emergency and non-emergency calls. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. This is a safety-related position.

Essential Duties & Responsibilities :

• Monitor and assist in the enforcement of hotel policies and procedures; regulations; federal, state and local laws.
• Answer incoming emergency and non-emergency telephone calls from guests, team members, external persons, and representatives from outside agencies.
• Refer callers to the appropriate department or agency.
• Dispatch Security units, via radio or other means, to respond to emergency and non-emergency incidents and events; prioritizes calls.
• Enter calls for service into the Security Software system.
• Enter calls initiated by field units into the Security Software system.
• Monitor Security Control Room equipment operations for proper functioning and possible problems and notifies appropriate service and maintenance unit of equipment malfunctions.
• Brief incoming shift on pertinent information.
• Initiate the transportation and exchange of money transactions between the cage, count room, and casino games including fills, chip runs, markers, credits, slot drop and table game drop.
• Monitor access control, surveillance, and other systems identifying suspicious activity, unauthorized entry, emergencies, etc. in and around the property.
• Execute post orders for Security Control Room in call-taker, dispatcher, and access control / license plate recognition posts.

Additional Duties & Responsibilities :

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications :

Physical Requirements :