Assistant Branch Manager I

Job Description

Job Description

Description :

Find the workplace you've been looking for...join our Reliance Bank team!

Why Reliance Bank?

We have an unwavering commitment to our culture. When you join the Reliance Bank team, you surround yourself with friendly and supportive team members working toward a common goal : helping your neighbors, businesses and community prosper.

We're currently seeking a full-time Assistant Branch Manager to serve as an integral part of our new branch team in Bellefonte, PA. This is an exciting opportunity to join our bank as we expand to the Bellefonte area and look ahead to future growth opportunities in the region.

Under the general supervision of the Regional Manager, the Assistant Branch Manager will be responsible for the leadership and day-to-day oversight of the retail branch operations team, ensuring compliance with bank and regulatory requirements while providing an exceptional experience to both internal and external customers.

As the Assistant Branch Manager, you'll get to :

• Collaborate with the Regional Manager to establish and execute branch goals in alignment with the Bank’s Strategic Plan and Annual Budget.
• Regularly coach and develop team members to support them in effectively performing their job duties and achieving their professional goals.
• Work hands-on with customers to develop and maintain relationships, problem solve and recognize cross-selling opportunities.
• Perform a variety of branch operational duties, from basic transactions to lending-related processes.
• Perform human resources-related duties such as new team member selection, performance management, scheduling, disciplinary actions, etc.
• Encourage a collaborative team environment within the branch, ensuring friendly, professional communication with a focus on providing exceptional service.
• Foster strong relationships with community members and organizations, supporting the bank’s goal of remaining an integral and trusted community partner.

For a complete job description, please scroll to the bottom of this page.

Benefits for this Role :

We offer a welcoming community-focused workplace, emphasizing our Core Values of Integrity, Team, Relationships, Community and Growth. Additionally, Reliance Bank is proud to offer a comprehensive benefits package which includes :

Requirements :

The right person for this role will have demonstrated customer service, coaching, management and supervisory experience; an aptitude for leading and developing a team; a passion for working collaboratively with others. Additionally, he / she should meet the following requirements :

Reliance Bank is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Full Job Description :

Working Conditions and Physical Demands :

Work is normally performed in a typical interior / office environment. This position requires the ability to remain in a stationary position for extended periods of time, with a regular need to move about the inside of the office to access file cabinets, office machinery, etc.; must constantly observe and analyze details at close range; will frequently use repeating motions that may include the wrists, hands, and / or fingers; occasional need to bend, stretch, or reach to retrieve items; may occasionally move coin or various other items of up to 50 pounds in weight.

General Responsibilities

The Assistant Branch Manager is responsible for ensuring the office’s compliance with operating policies and procedures and outside regulatory requirements and direct management of all phases of branch operations; participating with the Regional Manager in executing strategies established to achieve goals developed for the branch which are aligned with the Bank’s Strategic Plan and Annual Budget; recognizing opportunities for new deposit and loan business from both present and prospective customers, and develops and maintains relationships to enhance cross-selling activities; directly leading, supervising, coaching, and developing assigned branch personnel; communicating with appropriate management and personnel; providing periodic reports.

Essential Duties

1. Manages all phases of Branch operations as follows :

a. Manages the day-to-day operational activities of the branch and ensures that all office operations are performed in accordance with established policies and procedures.

b. Completes the branch office schedule to ensure proper staffing to meet customer service, security and sales objectives.

c. Supervises the preparation and distribution of monthly operational branch reports.

d. Maintains security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure.

e. Manages cash vault, TCR, and ATM operations, procedures, and limits.

2. Assists the Regional Manager with leading and managing the branch office in order to meet the financial services needs of customers and the community in the assigned market area as follows :

a. Assists the Regional Manager in executing strategies established to achieve goals developed for the branch which are aligned with the Bank’s Strategic Plan and Annual Budget.

b. Sets an example for creating an excellent customer experience through all customer interactions. Maintains a professional image of self and office.

c. Assists new and existing customers with various banking needs including account inquiries and transactions, opening new deposit accounts, and consumer lending needs; identifies cross-selling and referral opportunities; discusses, recommends, and closes sale where appropriate.

d. Maintains thorough knowledge of all deposit and digital banking products and services in order to accurately and efficiently open and service deposit accounts.

e. Maintains thorough knowledge of all consumer lending products and a satisfactory registration of the National Mortgage Licensing System (NMLS) in order to accurately and efficiently facilitate loan applications from origination to closing.

f. Participates in branch customer onboarding tasks to ensure optimal customer experiences and relationship building.

g. Provides referrals to other business units to fulfill customer needs and further develop customer relationships.

h. Provides timely and satisfactory solutions to customer complaints, questions, or problems. Personally embraces technology and is an advocate to providing awareness and education to customers regarding the Bank’s available technology through discussion and demonstration.

i. Fosters and maintains a team atmosphere in the branch. Assists the Regional Manager and participates actively in regularly scheduled sales and service meetings to improve staffs’ product and / or operational knowledge, customer experience, and sales performance. Conducts these regular meetings in the absence of the Regional Manager.

j. Establishes, in conjunction with the Regional Manager, specific sales and customer service goals for each team member assigned to the office. Provides leadership, on the job training, technical guidance, coaching, and support to staff to meet established goals.

k. Assists the Regional Manager with sales promotions, sales training, and coordination of sales activities.

l. Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.

m. Performs all duties of the Personal Banking Advisor(s) I & II as necessary.

3. Directly supervises, trains, motivates, and coaches assigned team members in performing their job duties. Engenders a spirit of teamwork within the team and among teams. In addition, performs the following relating to human resource management :

a. Assists in the selection of new team members as appropriate.

b. Manages the proper onboarding and training of new team members.

c. Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Provides regular, ongoing coaching with team members and completes and delivers performance management evaluations with input from the Regional Manager. Works with team members on appropriate career pathing and promotional opportunities.

d. Organizes, schedules, and distributes work among assigned team members and is coordinated with other positions in the office, with centralized operations staff, and other departments. Approves bi-weekly hours, monitors overtime, and approves paid time off requests.

e. When necessary, in conjunction with Human Resources and Regional Manager, addresses and documents disciplinary actions.

f. Keeps team members informed of pertinent policies and procedures affecting the office and / or their jobs; creates an atmosphere in which upward communication from employees is encouraged.

g. Administers Human Resource policies and procedures as established by Bank policy.

4. Coordinates, communicates, and collaborates with team members within the office, as well as, with direct supervisor, other office managers and staff, and other departments across the Bank to ensure a smooth and efficient customer experience.

5. Participates actively in Leadership Meetings and other committees or projects as designated.

6. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements. Ensures that the office and team members adhere to the same.

7. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

8. Provides timely reporting to the Regional Manager and other appropriate groups or individuals.

9. Properly handles confidential information for all internal and external customers and bank information.

10. Adheres and upholds all of the Bank’s policies and procedures in regards to physical and information security.

Ancillary Duties

1. Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

2. Takes the opportunity to promote Reliance Bank and its services when possible.

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