Public Safety Dispatcher

Call Dispatcher

Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.

Salary : Depending on qualifications and experience

Essential Duties and Responsibilities

• Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
• Enter and process information received.
• Prioritize and route calls to dispatch.
• Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
• Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
• Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
• Act as a liaison between the Garland Police and Fire Departments and other City departments and / or City or Government agencies as needed.
• Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
• Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies
• Perform administrative duties as needed or requested.

Minimum Qualifications

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education / Experience :

Knowledge, Skills & Abilities :

Licenses and Certifications