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Customer Service / Dispatcher

Customer Service / Dispatcher

Zoom Drain DallasCarrollton, TX, US
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📍 Location :

  • Dallas, TX 💼 Full-time | In-Office / Remote Position Join Our Team at Zoom Drain Dallas!
  • Are you a customer service professional looking for a career, not just a job?
  • Do you enjoy helping people, solving problems, and making an impact?
  • If so, Zoom Drain Dallas wants YOU to be part of our growing team!
  • As a Customer Service Representative (CSR) / Dispatcher , you’ll be the first point of contact for our customers—answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish.

Why Join Zoom Drain? 🔹 Competitive Pay + Bonus Opportunities (for booked appointments & sales) 🔹 Career Growth & Advancement (we promote from within!) 🔹 Team-Oriented Culture (supportive, positive, and rewarding) 🔹 Company Gatherings & Recognition Programs (we celebrate wins!) What You’ll Do :

  • ✅ Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi. ✅ Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency. ✅ Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction. ✅ Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required). ✅ Encourage customer reviews – Follow up after completed jobs to build our reputation.

    • What We’re Looking For :

  • Customer-First Mindset – You love helping people and solving problems.
  • Strong Communication Skills – You’re clear, professional, and friendly over the phone and in writing.
  • Problem-Solving Abilities – You can think on your feet and provide solutions quickly.
  • Organizational Skills – You can juggle multiple tasks without missing a beat.
  • Tech-Savviness – Experience with CRM systems ( like ServiceTitan ) and social media marketing is a plus!
  • Industry Experience – Prior experience in home services ( plumbing, HVAC, electrical, etc. ) is preferred.

    • Minimum Requirements :

  • 📌 High school diploma or equivalent 📌 1-2 years of experience in customer service, dispatching, or client support 📌 Ability to handle customer concerns with professionalism and positivity At Zoom Drain Dallas , we don’t just hire employees—we invest in careers.

    • If you’re ready to grow with a company that values your skills and dedication, apply today!

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