Associate Director, Revenue & Rebate Operations

Associate Director of Market Access Operations

The Associate Director will support the Director of Market Access Operations in the strategic oversight and management of Market Access commercial and government rebates across all EMD Serono therapeutic areas. This role will assist in establishing and implementing the vision for the department, ensuring alignment with corporate goals while fostering strong customer relationships and enhancing service delivery. The Associate Director will interface with both internal teams and external stakeholders to facilitate strategic initiatives, assist in managing complex rebate contracts, and ensure adherence to regulatory requirements.

Key responsibilities will include providing oversight of the daily operations of the rebate team, ensuring efficient processing of rebates according to Market Access contract terms and conditions, and overseeing the approval of payment packages. The Associate Director will also support the Director in direct interactions with EMD Serono customers to build and maintain sustainable relationships. Additionally, this role will involve the analysis of external data sets to provide critical information on rebate activity for forecasting and reserve analysis in collaboration with Insights, Pricing, and Analytics business partners.

Furthermore, the Associate Director will assist in the management and maintenance of the Model N Revenue Management System, contributing to training initiatives and system updates. This role will collaborate with IT and Model N staff on system-related matters, including monitoring system performance, troubleshooting issues, and supporting the development of reports that enhance business analysis and compliance efforts. A solid understanding of the Model N system's relationship with Market Access, Finance (including Government Pricing), SAP, and IT will be essential. The Associate Director will also participate in optimizing system features for compliance and efficiency while helping to develop and update training processes for Model N users and other impacted functions.

Responsibilities include :

• Inspire, lead, and manage the team, including objective setting, ongoing feedback and formal performance appraisals, development, coaching, and corrective actions when required all of which are aligned with the communicated organizational strategy
• Accountable for achieving results for the company through work of own team with guidance of Director
• Manage the analysis and processing of monthly / quarterly drug rebate data submissions for commercial and state Medicaid programs for contract compliance and rebate payout when applicable.
• Develop individual contract performance statements and submit payment documentation packages for processing; strong interaction with contracted clients and finance / accounts payable.
• Create work instructions, policies and procedures for the rebate payment and analysis process.
• Review all payment packages for accuracy and quality of support documentation.
• Ensure timely rebate payment administration specific to the Market Access contract terms and conditions
• Responsible for the continued development and implementation of SOP Manuals for Commercial Market Access Contracts and Medicaid Contracts Drug Rebate Processing
• Oversee the operationalization and processing of claims data associated with commercial, Medicaid, and other discounted business within Model N.
• Collaborate with IT on Model N updates and ensure system functionality aligns with operational needs.
• Work with the finance / accounts payable team to ensure all financial payments and credits are processed correctly.
• Develop and monitor metrics to assess team performance and operational efficiency, including assessing and limiting revenue leakage associated with key risk areas.
• Ensure operational launch readiness for forthcoming pipeline product launches to support market access discounts, rebates, and payments.
• Train and develop team members, fostering a collaborative and high-performance culture aligned to the EMD Serono High Impact Culture behaviors.
• Implement and monitor compliance protocols related to rebate processing and financial transactions to mitigate risks associated with regulatory requirements.
• Establish regular communication channels with key stakeholders, including senior leadership, to provide updates on team performance, operational challenges, and strategic initiatives.
• Identify opportunities for process improvements within the rebate operations, leading initiatives to streamline workflows and enhance efficiency.
• Assist in the preparation and management of the budget for the rebate team, ensuring that resources are allocated effectively to meet operational goals.
• Stay updated on industry trends and technological advancements that could enhance the rebate management process, advocating for necessary tools and systems.
• Other duties as assigned

Minimum qualifications :

Preferred qualifications :

Pay Range for this position : $156,100 - 234,200. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.