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Information Technology Support Technician

Information Technology Support Technician

Vista Applied Solutions Group IncMontgomery, AL, US
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1 week ago Be among the first 25 applicants

Client is looking for IT Support Analyst.

Responsibilities :

  • Serve as the 1st Point of Contact for clients and customers at Department of Finance
  • Perform general troubleshooting with customer via phone contact
  • Document client / customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
  • Route unresolved tickets to appropriate Tier 2 staff
  • Follow-up and update clients / customers and internal teams as appropriate
  • Follow, review, and update all Service Desk procedures.
  • Limited systems administration work
  • Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
  • Resolve, escalate and track customer service tickets through to resolution

Skills Required

  • 1 year Service / Help Desk experience
  • General knowledge of troubleshooting and Tier 1 application support
  • Excellent communication skills both written and verbal
  • Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation : (e.g. wireframes / mockups / prototypes / report design etc.)
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
  • Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up

    • Qualifications :

  • 1 year Service / Help Desk experience
  • 1 year knowledge of troubleshooting and Tier 1 application support

    • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Contract

    Job function

    Job function

    Information Technology

    Industries

    Information Services

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