DIRECTOR, CLIENT SERVICES - SENIOR LIVING

DIRECTOR, CLIENT SERVICES - SENIOR LIVING

Job Locations

US-MI-GRAND RAPIDS

ID

2025-175797

Line of Business

PharMerica

Position Type

Full-Time

Our Company

PharMerica

Overview

Under the general direction of the VP of Operations Programming, the Director delivers on the company's value proposition to its clients. They lead a team of Sr Account Manager's, Account Manager's and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

This position requires 50-75% travel within the managed territory of the Central USA.

Applicants must reside within the territory

We offer : DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail / Closed-door environment

The Director, Client Services position is eligible for a Short Term Incentive Bonus of 20%

This position will be posted a minimum of 5 days

Responsibilities

• Drives retention and growth of a large book of business across a given team.
• Assess, identify and train the talent on their team and appropriately assign account responsibilities.
• Develops Account Managers into promotional candidates for a future position.
• Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.
• Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly / Quarterly Business Reviews and Pharmacy Optimization Services.
• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution.
• Monitors their team's performance on activities, tasks, contacts, and other material events with clients.
• Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.
• Works with other company disciplines to assure that corporate standards are achieved.
• Attends client and PharMerica corporate / networking events and conferences.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications

Education / Learning Experience

Work Experience

Skills / Knowledge

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Follow us on Facebook, LinkedIn, and X.