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Technical Product Analyst

Technical Product Analyst

VirtualVocationsAurora, Illinois, United States
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A company is looking for a Technical Product Analyst to provide technical customer service for their software.

Key Responsibilities

Monitor and manage support ticketing system to address customer issues within defined SLA guidelines

Participate in collaborative engagements to resolve client issues and improve case outcomes

Seek out training opportunities to enhance product knowledge and technical skills

Required Qualifications

1+ year of Help Desk and / or customer service experience

1+ year of basic PC troubleshooting and / or repair experience

1+ year of experience with Microsoft Office suite

Bachelor's or Associate's degree in IT or related field is preferred

1+ year of scripting experience (e.g., SQL, Progress, Powershell) is preferred

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Technical Analyst • Aurora, Illinois, United States

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