Housekeeping Room Attendant

Job Description

The Room Attendant will service vacant or occupied guest rooms in accordance with Omni Standards.

Responsibilities

• Complete full service for assigned number of rooms within allotted time
• Keep housekeeping supply cart neat and organized at all times
• Remove room service tables and trays from guest rooms and place in designated service landing areas
• Maintain guest hallways neat and free of linen at all times
• Check all equipment prior to and after its use to ensure that it is in good working order
• Place room attendant "In room" sign on the outside of guest door while room is being serviced
• To be thoroughly knowledgeable of Room Attendant Moments of Service scenarios, and execute to standard.
• Adhere to PDQ standards
• Position housekeeping cart in front of guest room door when servicing vacant rooms. Ensure guest room door is shut while servicing a vacant guest room. When servicing an occupied guest room ensure guest room door is open.
• Follow guest identification procedures before letting persons into guest rooms
• Ensure all lost and found items are logged appropriately
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
• To be thoroughly knowledgeable Housekeeping Moments of Service scenarios, and execute to standard.
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
• To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
• Maintain Four Diamond Standards of guest service
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Be pleasant, smile and greet all guests, using surnames when obtained
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
• Deliver personalized, memorable guest experiences by utilizing the Power of One
• Perform other duties | special projects as assigned by Housekeeping Management

Qualifications

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.