Customer Experience Specialist

A company is looking for a Customer Experience Specialist to enhance customer interactions and drive sales and retention.

Key Responsibilities :

Deliver personalized and effortless interactions through various communication channels

Become an expert in products and services to provide effective customer support

Share insights from customer interactions to advocate for service improvements

Required Qualifications :

Minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry

Strong rapport-building skills with customers

Eager to learn and develop professional skills

Ability to thrive in a fast-paced environment and manage multiple priorities

Dog lovers are a plus