Technician II, Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Main Purpose of the Role

This position is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices.

Main Responsibilities

• Process Return Material Authorization (RMA) receiving equipment into the Service Depot.
• Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports.
• Complete all necessary service documentation required for returned product.
• Assist in maintaining organization within the Service Depot.
• Maintain inventory levels and provide inventory counts when required.
• Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Experience :

Physical ability to lift 30 pounds overhead

Mechanical assembly, able to work with tools

Exceptional troubleshooting ability

Soldering skills

Fiber optic splicing a plus

PC experience a must

Previous experience in a medical device company preferred

Good organizational and follow-up skills

Ability to interface with multiple groups in the organization to resolve service issues.

Overall positive and optimistic attitude.

Technical writing skills are a plus

Works well independently

Experience working in a broader enterprise / cross-division business unit model preferred.

Ability to work in a highly matrixed and geographically diverse business environment.

Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

Ability to leverage and / or engage others to accomplish projects.

Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

Multitasks, prioritizes and meets deadlines in timely manner.

Strong organizational and follow-up skills, as well as attention to detail.

Ability to maintain regular and predictable attendance.

Occasional overtime is a requirement of this position.

Education

Associates Degree ( 13 years) OR an equivalent combination of education and work experience

Technical Diploma ( 12 years0 OR an equivalent combination of education and work experience

The base pay for this position is $22.05 $44.15 per hour. In specific locations, the pay range may vary from the range posted.