Customer Service Representative

Job Opportunity : Early Collections, Customer Service, and Funding / Data Entry Representatives

Join a dynamic team where your communication skills, customer service mindset, and attention to detail make a real impact. We’re hiring for multiple entry-level roles supporting automotive financial services. Whether you're helping customers stay on track with payments, resolving service inquiries, or processing loan data, your work will help drive customer satisfaction and operational success.

Open Positions

Early Collections Representatives (ECARS)

Contact customers 5–29 days past due on auto payments to resolve delinquency.

Handle 150+ inbound / outbound calls daily.

Use empathy and problem-solving to understand reasons for delinquency and offer tailored solutions.

Negotiate payment arrangements and conduct light skip tracing to support account resolution.

Customer Service Representatives

Answer 60+ incoming calls daily to assist with payments, payoffs, title work, and general inquiries.

Identify root causes of customer issues and provide effective resolutions.

Document account activity clearly and accurately.

Balance call volume with quality service and meet deadlines for assigned tasks.

Funders / Data Entry Specialists

Process new loans, update loan statuses, and close out completed loans.

Ensure accuracy and timeliness in data entry and loan documentation.

Core Responsibilities Across All Roles

Manage time effectively to balance call volume and quality.

Organize resources and references to maximize efficiency.

Document customer interactions with clarity and professionalism.

Maintain a positive, team-oriented attitude.

Be punctual and ready to work at the start of each shift.

Required Skills & Qualifications

Strong verbal and written communication skills.

Proficiency in Microsoft Office and general computer use.

Excellent organizational and multitasking abilities.

Problem-solving mindset and team player attitude.

Minimum of an

Associate’s Degree .

Preferred Qualifications

Experience in a call center or collections environment.

Bilingual in

Spanish, Korean, or Mandarin .

Negotiation skills and financial services experience.

Experience Level

Entry-Level

– Ideal for recent graduates or professionals looking to grow in customer service or financial operations.

Pay and Benefits

The pay range for this position is $22.00 - $22.50 / hr. Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cypress,CA.

Application Deadline

This position is anticipated to close on Oct 24, 2025. h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.