Field Service Technician

Petroleum Equipment Inc of Kansas CityKansas City, MO, US

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Full Job Description :

Petroleum Equipment Incorporated of Kansas City specializes in providing parts and contracting services needed to construct and maintain retail, commercial, industrial, fleet, aviation and marina fueling operations.
Our services include fuel system design, project management, installation, start-up, equipment maintenance and parts replacement.
Our Pledge is “Doing it Right, on Time, the First Time, Every Time”.
This mindset has held true over 25 years and continues to define our customer-centric, details-focused approach to business to this day.
The Field Service Technician , will provide onsite and first level support to PEI customers.
Our Field Service Technician is a self-motivated, self-directed, meticulous, punctual, and work independently in a fast-paced environment.
They strive to provide a great customer experience by arriving on-site quickly, accurately diagnosing problems, as well as fast repair times.
Multi-tasking, effective listening, and clear communication are key to the success of this position.
This position reports to the Product Support Leader; and will have the opportunity to grow into additional responsibility and leadership, as the company grows and expands.

Duties & Responsibilities :

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safely manner and use field automation systems

Follow all company’s filed procedures, safety measures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations / briefings

Build positive relationships with customers Qualifications :

Technical School or 5+ years equivalent experience in a comparable industry

Familiarity with mobile tools and applications

Proven Field Service experience

Ability to troubleshoot, test, repair and service technical equipment

Ability to work flexible shifts and adapt to changing work schedules

Ability to build, maintain, and contribute to a positive team workplace

Meets productivity standards, quality metrics, and completes work in a timely manner

Adhere to compliance requirements at all times

Critical thinking, quick decision making, and using reason while dealing with emotional topics

Identify and resolve issues timely by gathering and analyzing information skillfully, developing alternative solutions

English literacy, speaks clearly and persuasively in a positive manner even in negative situations

Excellent attention to detail and accuracy of work

Technical competence with mechanical functions and specialized equipment repair Benefits :

401(k) and 401(k) matching Dental, Vision & Life insurance Disability insurance Health insurance Supplemental insurance Paid time off Powered by JazzHR

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Field Service Technician • Kansas City, MO, US

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