Senior Quality Control Analyst

Senior Quality Control Analyst

East West Bank is seeking a Senior Quality Control Analyst. The Quality Control Analyst is responsible for the secondary review and QC of all Loan Operations processes. The responsibilities include identification of risk and remediation, performing Quality Control reviews by the creation of ad hoc reports and utilizing system reports, looking for trends, logic and overall accuracy of the loan data. Work performed will include coverage of Loan Operations with focus on data integrity, accuracy of loan documentation and compliance / regulatory and operation processes. This position also has responsibility for Process Improvement and Project Management.

Responsibilities include :

• Support manager in the implementation of the ongoing secondary Quality Control process within Loan Operations.
• Maintain and define data quality, participate in development of data quality rules, thresholds, KPIs, and standard metrics for quality expectations for data elements that support critical business processes.
• Perform system to system analysis to ensure data reasonableness, generate Quality Control reports to augment Loan Operations Callback process.
• Analyze ongoing data quality exceptions and determine the root causes.
• Implement necessary changes within the Loan Operations process and applicable policies due to changes in lending requirements and / or identified root causes.
• Perform self-testing for all newly implemented processes relative to internal audit exceptions, discovery items from Compliance Monitoring, Loan Documentation and high risk areas that may impact our financial reporting and customer interfacing.
• Work with Loan Operations Management to create and validate remediation plans identified through Audit, Root Cause Analysts, self-testing, etc.
• Use spreadsheets and databases to maintain detailed records.
• Provide updates and training to staff on new and upcoming regulation changes and process improvements.
• Provide Project Management oversight for process improvement.
• Ensure Internal Procedures are updated with new regulations and / or process changes.
• Monitor performance indicators and lead continuous improvement.
• May assist Loan Operations staff with servicing of loan by performing research to resolve complex issues ensuring timely updates are provided.
• Provide customer service to internal and external customers.
• Provide training and support to other QC Analysts.
• Create Management reports as requested.
• May provide User Acceptance Testing on the loan System based on new products and / or processes.
• Assigned to special projects related to the Data Accuracy and accurate compliance requirements.

Qualifications include :

Compensation : The base pay range for this position is USD $38.00 / Hr. - USD $50.00 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.