Quality Control Auditor (1st shift)

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.

We’re looking for a full-time Quality Assurance Auditor  to join our 1st shift team in Santa Ana, CA. This position is responsible for ensuring quality specifications are being met in a fast-paced mail production environment. Our ideal candidate has an eye for precision and shows strong attention to detail.

Full-time Schedule : Monday – Friday, 5 : 00 am – 1 : 30 pm.

Overtime is scheduled as needed, and could require coming in earlier, staying later, and working weekend shifts during high-volume production cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform initial check and approval sign-off of new jobs using an internal checklist.
• Perform random and frequent quality control checks on work in progress throughout shift.
• Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts.
• Accurately log disposition of any postage errors for reconciliation purposes.
• Confirm that work order packages have necessary documentation completed prior to the reconciliation process.
• Identify and recommend improvements to procedures and processes.
• Assist Client Services and Accounting departments with questions or issues relating to specific work orders.
• Process mail piece fixes daily by replacing damaged statements with reprinted statements.
• Communicate all issues to QA Supervisor in a timely manner.
• Assist the Mail Services team with production as needed or requested

Requirements

EDUCATION, EXPERIENCE & SKILLS

PHYSICAL REQUIREMENTS

Regularly required to sit, talk, and hear. Frequently required to use hands and fingers to handle or feel and reach with hands and arms. Occasionally required to stand; walk; and stoop, kneel, crouch or crawl. Occasionally lift and / or move up to 25 pounds.  Specific visions required by this job include close vision, distance vision, accurate color vision, peripheral vision, and focus adjustments.

Benefits

Why Join Us?

Benefits include :

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex or gender, national origin, disability, or status as a protected veteran.

Ready to grow with us?  Apply today!

Hiring Pay Range (hourly paid) : $19-$21