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Chief of Staff to Portfolio Company General Manager

Chief of Staff to Portfolio Company General Manager

Beacon SoftwareNew York, NY, United States
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Overview

Beacon Software is a permanent capital holding company which acquires and grows essential businesses. We are a profitable series B+ firm that combines great technologists, operators and M&A professionals to accelerate the scale of the ambition of the dozens of business we own and operate. We are supported by capital from tier-1 venture capital, crossover, and endowment investors as well as the founders of the leading technology companies from the past decade.

We are growing our team in Toronto, San Francisco, and New York. Apply below.

We’re hiring a Chief of Staff (CoS) to partner with the General Manager of Consumer Company, a parent-focused consumer app that helps families transition young children to solid foods. This is a hands-on operating role focused on operations, HR / people, internal communications, and project / program management. You’ll install the operating cadence, professionalize internal processes, and drive cross-functional initiatives that improve activation, retention, and customer experience.

Responsibilities

  • Operating Cadence & Business Rhythm (40%)
  • Stand up the weekly KPI pack and meeting rhythm; drive monthly close / variance and quarterly planning.
  • Build lightweight dashboards and single-owner accountability for growth, CX, and content operations.
  • Partner with Beacon's accounting teams to tighten AR / AP processes and vendor management; maintain an up-to-date cash and staffing view for the GM.
  • People, HR & Culture (25%)
  • Build structured hiring pipelines and interview scorecards; coordinate searches across functions.
  • Own onboarding (Day-1 to Day-30), performance / OKR cycles, compensation change packets, and policy / benefits calendar in coordination with Beacon.
  • Continue and expand on the company's positive culture as the team scales.
  • Internal Communications (15%)
  • Produce and manage all internal and Beacon communication channels which may include a weekly GM note to the company and to Beacon, all-hands agendas, decision log, and change announcements.
  • Keep the product / content / support / growth loop tight via briefs, release notes, and post-mortems.
  • Project & Program Management (20%)
  • Run the cross-functional portfolio : define goals, owners, schedules, and measures of success.
  • Drive GM-originated initiatives such as activation funnel experiments, support SLA improvements, content production workflow, and launch calendars.
  • Proactively identify risks / dependencies and clear blockers fast.

Responsibilities (cont.)

  • The other activities may include :
  • Serve as the GM’s right hand for planning, prioritization, and follow-through.
  • Translate ambiguous goals into clear projects with single DRIs and timelines.
  • Coordinate cross-team work (product, content, support, growth) and hold owners to agreed SLAs.
  • Prepare concise materials for stakeholders (weekly KPIs, monthly operating updates, quarterly plans).
  • Standardize back-office tooling and usage (finance, payroll / benefits, docs, project tracker).
  • Capture insights from CX / support and feed them into the roadmap and growth experiments.
  • Qualifications

  • High level of accountability, ability to translate business goals into actionable strategies and execute with measurable outcomes
  • Comfortable using data to identify trends, diagnose issues, and drive recommendations that improve performance
  • Can rally teams around priorities and drive momentum, even without direct reporting lines
  • Strong operational capabilities, including handling legal paperwork, contracts, payroll, and other administrative processes with precision
  • Comfort with consumer P&Ls and can identify the key metrics that inform business performance
  • Skilled in talent identification and recruitment; able to evaluate candidates and support hiring decisions
  • Excellent written and verbal communication skills
  • Strong problem-solving skills and ability to navigate ambiguity
  • Thrives in fast-paced, evolving environments and maintains focus under pressure
  • Ideal Candidate

  • 6–10+ years in operations / people / PMO / Chief of Staff roles at a consumer app, marketplace, or SaaS / VMS business.
  • Strong operating finance fluency (budgets, cash, AR / AP) and experience implementing back-office systems.
  • Proven program management with cross-functional teams; adept at turning strategy into crisp plans and measurable outcomes.
  • Excellent written communication and executive presence; comfortable handling sensitive HR and change-management topics.
  • Bias to action, high ownership individual who thrives in small, autonomous teams.
  • Bonus : experience with consumer subscription funnels, activation / retention, and customer support operations.
  • Chief of Staff or Business Operations lead at a consumer app or SaaS company.
  • Senior program / operations manager ready for a step-up role with broader scope.
  • Ex-consultant / operator with strong client-handling skills and execution chops.
  • What You Will Get From Beacon

  • Network and learn from leading public and private equity investors who are Beacon LPs.
  • Learn directly from entrepreneurs who have scaled businesses from seed-to-$10B+ IPOs.
  • Attend exclusive / private fireside chats with legendary venture capital, private equity and hedge fund investors (Beacon Speaker Series).
  • Work directly with Silicon Valley product and engineering teams to perform diligence and underwrite technology driven value creation streams with potential acquisitions.
  • Operate in an environment that encourages initiative and rapid development.
  • Access to a trusted network of software operators, advisors, and fellow GMs.
  • Strong development of interpersonal and presentation skills.
  • Minimum Expectations

  • Cadence : 100% on-time weekly KPI packs; monthly close in ≤5 business days, with clear variance commentary.
  • People : Priority roles filled in ≤45 days; 100% on-time reviews / OKRs.
  • Execution : ≥90% of committed milestones delivered on time; decision log consistently maintained.
  • Beacon Operations Performance Rubric

  • Execution & Accountability : Ships what was promised; anticipates obstacles; builds systems that create leverage.
  • Commercial Judgment : Prioritizes ROI-positive work; understands customer needs and market dynamics.
  • Financial Acumen : Actively manages P&L drivers with focus on EBITDA and working capital.
  • Product & Customer Insight : Connects CX insights to roadmap and content ops that improve retention.
  • Team Leadership : Elevates the team through clarity, coaching, and consistent standards.
  • Beacon Software Values

  • Humility : We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.
  • Honesty : We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.
  • Hunger : We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
  • Horizon : We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.
  • #J-18808-Ljbffr

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