Order Management Specialist

Order Management Specialist

Box (NYSE : BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day : contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

We're looking for a highly motivated, hands-on individual to join the Revenue Operations team as an Order Management Specialist. In this role, you will be required to review orders, provision customer accounts, and ensure proper billing of Box's products and services. Additional responsibilities include working cross-functionally with our Sales, Accounting, and Legal teams, working through complex deal structures, and assisting with various projects across the business. A successful candidate must have the ability to operate effectively and think creatively in a fast-moving environment as well as the desire to contribute to a hardworking team.

Daily processing of orders submitted by customers and / or reseller partners. This includes provisioning services and billing.

Participate in month-end close activities including reconciling and resolving variances detected across of our sales, provisioning, and billing systems.

Have a strong understanding of our back-end systems including Salesforce and Zuora and propose improvements to processes where applicable.

Work cross-functionally with Sales Operations, Technical Accounting, Deal Desk, and Legal to review non-standard order arrangements. Ensure no adverse financial, business, or legal implications are associated with orders.

Coordinate with various teams across Revenue Operations both internationally and domestically as it relates to order processing, collections, revenue recognition, and billing support.

Help drive ad hoc projects, reports, and tasks related to the business as they arise.

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

BA / BS or equivalent in (Business Administration, Finance, Accounting plus)

2+ or more years of order management experience or similar operational experience

Experience with Salesforce strongly preferred

Experience in systems such as Zuora, Apttus, Netsuite, plus

Attention to detail and ability to practice good judgment while ensuring policy and processes are followed

Ability to understand business requirements and solve problems that may arise

Self-motivated and self-managed - able to think independently, creatively, and opportunistically

Overly organized, great attention to detail, and strong verbal and written communication skills

Responsibilities may require travel across various Box offices.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.