Order Manager

The Opportunity

Are you an organized and detail-oriented professional with excellent communication skills, ready to manage high-impact order processes in a fast-paced environment? If so, joining Nutanix as an Order Manager offers you the opportunity to play a critical role in revenue requisition, collaborate cross-functionally, and maintain visibility within the company, especially during month-end and quarter-end periods. Be part of a dynamic team where your contributions directly influence customer satisfaction and business success.

About the Team

At Nutanix, you will be joining the Fulfillment Operations Team, a dedicated group of 9 individuals, with our core team based in San Jose, CA and additional members in the USA and the Netherlands. Our team thrives on a culture defined by our core values : Hungry, Humble, Honest with Heart. We believe in empowering each other to bring the best of ourselves while maintaining a humble approach and being transparent in our communications. Together, we focus on long-term goals, taking ownership of our responsibilities, and obsessing over the success of our customers. Collaboration is key, and we work as one cohesive unit to tackle challenges and drive results.

You will report to the Sr. Director of Fulfillment Operations, who will guide and support your growth within the team. We follow a hybrid work model, where you will need to be in the San Jose office three days a week. This collaboration in the office fosters teamwork and creativity while allowing flexibility in your work life. Importantly, there will be no travel requirements for this position, enabling you to focus on your role and contribute to our team's success without the added demands of travel.

Your Role

• Manage all order management activities for global operations. Activities include, but are not limited to : Customer order management and system input, order inquiries, customer expedite requests, follow-up shipment scheduling and processing, and customer contact / reporting
• Ensure Contract Manufacturer and preferred carrier receives order information via EDI
• Handle order change requests and manage daily visibility of order activity through NetSuite system
• Interface with customers, sales representatives, supply chain and other departments regarding order issues, including but not limited to, order hold releases, product configuration issues, item number discrepancies and missing valid purchase order requirements
• Respond to customer requests / queries in a timely fashion
• Assist in the ongoing documentation of the order process including analyzing problems within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence, and contributing ideas for process improvements through automation of current manual order entry processes.
• Maintain high level of standards for Order Management metrics / KPIs

What You Will Bring

Work Arrangement

Hybrid : This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $120,800 and USD $241,200 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.