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Restoration Production Manager
Restoration Production ManagerSERVPRO of New Hanover • Wilmington, NC, US
Restoration Production Manager

Restoration Production Manager

SERVPRO of New Hanover • Wilmington, NC, US
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Overview

Restoration Production Manager role at SERVPRO of New Hanover.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k) matching

Additional benefits available with the SERVPRO franchise.

Responsibilities

  • Oversee all aspects of assigned restoration projects and assigned restoration crews.
  • Lead mitigation crews responding to water, fire, mold, and biohazard losses for residential and commercial clients.
  • Provide front-line management to drive operational excellence.

    • Key Responsibilities

  • Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
  • Negotiate customer and / or client approval of project scope and estimate
  • Schedule, coordinate and oversee crews and resources to provide service on active projects including subcontractors
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process
  • Maintain written communication with customers, teammates, vendors, and insurance representatives
  • Manage production expenses including equipment, vehicles, and other material assets

    • Additional Responsibilities

  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
  • Provide priority response to potential customers
  • Participate in recruiting, hiring, and training restoration teammates

    • Position Requirements

  • Valid driver's license required
  • High school diploma / GED; Associate degree or Bachelor's degree preferred
  • At least 1 year of management and / or supervisory experience
  • IICRC certification required
  • Must have at least 2 years experience in restoration industry
  • Xactimate Estimating experience preferred

    • Skills / Physical Demands / Competencies

  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push / pull / lift / carry objects
  • Ability to work with / around cleaning agents
  • Ability to successfully complete a background check subject to applicable law

    • Pay is based on experience.

    Each SERVPRO Franchise is Independently Owned and Operated.

    All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC, in any manner whatsoever.

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    Restoration Manager • Wilmington, NC, US

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