Executive Support Technician

VirtualVocationsAurora, Illinois, United States

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A company is looking for an Executive Support Tier 3 Technician to provide advanced technical support for C-level executives and high-profile users.

Key Responsibilities

Deliver high-level IT support to executives, addressing complex technical issues across various systems

Act as the final escalation point for unresolved technical problems, ensuring timely solutions

Collaborate with cross-functional IT teams to resolve complex issues and support enterprise initiatives

Required Qualifications

5+ years of IT support experience, with at least 2 years in a Tier 3 or senior executive support role

Advanced knowledge of Windows, macOS, Microsoft 365, VPN, and mobile device platforms

Experience with AV systems and remote troubleshooting in various environments

High level of discretion, professionalism, and customer service orientation

Certifications such as Microsoft Certified Professional (MCP) or CompTIA are strongly preferred

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