Contact Center Supervisor Onsite (Nashville, TN)

Contact Center Supervisor

At Regions, the Contact Center Supervisor oversees the day-to-day operations of a team of representatives that handle customer service inquiries and problems via telephone and e-mail.

Primary Responsibilities

• Plans, directs, supervises, and evaluates work flow to meet operational requirements, recommended improvements, and performance monitoring standards
• Responsible for the daily application of organizational policies and procedures that drive performance and promote the Contact Center culture
• Answers questions from staff and provide guidance and feedback
• Anticipates escalation and take over calls when needed
• Handles all corrective action for your agents in the areas of attendance, availability, compliance, and overall performance
• Hires and onboard new associates
• Performs other duties as assigned

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Preferences

Skills and Competencies

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target :

Minimum : $54,705.07 USD

Median : $71,994.60 USD

Incentive Pay Plans : This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the benefits section of the system.

Location Details

Location : Nashville, Tennessee

Equal Opportunity Employer / including Disabled / Veterans