Airline Store - Customer Service Representative

Job Description

Job Description

Benefits :

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary :

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porters Cleaners, a fine dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities :

Greet and assist customers in a courteous and professional manner

Receive, tag, and log clothing and other items for dry cleaning or laundry service

Review orders with customers and ensure accurate information is collected

Answer phone calls and assist with inquiries regarding services, pricing, and order status

Operate the point-of-sale (POS) system to process payments and issue receipts

Inspect garments for special care needs, damage, or stains; notate on ticket

Handle customer complaints or concerns and escalate issues to management as needed

Maintain a clean and organized front counter area

Assist with packaging completed orders and notifying customers when orders are ready

Perform basic opening and closing duties as required

Qualifications :

Previous experience in customer service or retail is a plus

Excellent verbal communication and interpersonal skills

Ability to stand for extended periods and lift up to 25 lbs

Basic math and computer skills

Basic knowledge of filing systems

Strong attention to detail and ability to multitask

Punctual and dependable work ethic

Work Schedule :

Monday - Saturday / hours of operation

Must be available to work Saturdays or holidays, if needed