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Customer Service Representative
Customer Service RepresentativeSGS Consulting • Edison, NJ, US
Customer Service Representative

Customer Service Representative

SGS Consulting • Edison, NJ, US
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Job Responsibilities :

Core Responsibilities :

  • Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations / warehouse department.
  • Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
  • Ensure all customer related documentation is complete and filed.
  • Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
  • Oversee / manage Papervision.
  • Attend and participate meetings as required.

Additional Responsibilities

  • Answer incoming calls.
  • Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
  • Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
  • Provide effective support to sales team.
  • Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
  • Monitors admittance to facility assuring admittance is authorize employees and vendors only.
  • Complete miscellaneous customer care functions and special projects as assigned.
  • Complete reports and maintain documentation as required.
  • Performs other duties as assigned.

    Job Requirements :

    Education / Certifications :

  • High School diploma or GED equivalent
  • Experience :

  • One to two years related experience and / or training; or equivalent combination of education and experience
  • System Implementation preferred
  • Knowledge / Skills / Abilities :

  • Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
  • Oral and written communication skills.
  • Time management.
  • 10 key skills.
  • Language Ability :
  • o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

    o Ability to write routine reports and correspondence.

    o Ability to speak effectively before groups of customers or employees of organization.

  • Math Ability :
  • o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

    o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Reasoning Ability :
  • o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

    o Ability to deal with problems involving several concrete variables in standardized situations.

  • Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
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