Administrative Support Assistant
Bring your customer service skills and bilingual abilities to our Parks & Recreation team as an Administrative Support Assistant. In this part-time role, you'll be the friendly face and voice helping community members with program registrations, facility reservations, and general inquiries, all while supporting staff to keep daily operations running smoothly. Every day brings opportunities to make a positive impact, whether you're assisting with projects, coordinating program details, or providing excellent service in a busy office environment. If you are bilingual in Spanish and English, tech-savvy, and enjoy working as part of a supportive team, we'd love to hear from you.
Employees who demonstrate bilingual proficiency in Spanish may be eligible for up to a 5% pay differential.
Required Education and Experience :
- Graduation from high school or GED; and
- Must be 18 years of age; and
- One (1) or more years of customer service experience.
- Bilingual proficiency in English and Spanish, with strong communication skills in both languages.
The anticipated hiring range for the Administrative Support Assistant position is $15.05 (first step) to $15.80 or $16.59 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Three steps are included in this salary range, allowing opportunity for annual movement through the steps.
Included Benefits :
Paid sick leave - one (1) hour accrued for every 30 hours worked.Access to the City's fully equipped fitness center 24 / 7.Essential Functions of the Position :
Responds to requests for information from the general public, internal departments, and employees, including calls, correspondences, department surveys, distributes mail and other clerical tasks.Assists customers with program registrations and facility reservations.Takes payments and processes refunds in accordance with the department's policies.Assists the customer service supervisor with various seasonal projects, events, and / or tasks.Must maintain confidentiality at all times.Effective and efficient use of office equipment, computers, and related software.Other Functions of the Position :
Upholds the values of the organization and has strong customer service orientation.Handles job stress and interact effectively with others in the workplace.Fosters an environment that embraces diversity, integrity, trust, and respect.Is an integral team player, which involves flexibility, cooperation, and communication.Performs other related projects and duties as assigned.Demonstrates regular, reliable, and punctual attendance.Competencies :
Active Listening - Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.Customer Orientation - Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.Technology Savvy - Effective performers use technology to be successful in their organizational role. They value technology and understand the necessity of leveraging it to stay productive and competitive. They are proactive in investigating and adopting new technologies to achieve competitive advantage.Work Environment & Physical Demands : This position requires inside, office desk work that includes exposure to regular office noise and distractions, adequate lighting, and regulated HVAC systems in relation to temperature. This environment may also include interactions with the public. To perform this job successfully, an individual must be able to accomplish each of the essential job functions satisfactorily. This position involves extended periods of sitting and standing, with occasional walking, crouching, bending, stooping, twisting, turning, and balancing. The employee is regularly required to operate a variety of automated office machines which include a computer, printer, copy machine, calculator, telephone, etc.