Quality Service Administrator

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission : 'Life's a Party, We're Makin' It Fun!' and 'So Much Fun It's Scary!'

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes :

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

As part of our Guest Services team, this position will play a critical role conducting service observations to ensure quality customer experiences are delivered by our associates. This role will be responsible for providing coaching & feedback to associates, as well as analyzing information to build recommendations to enhance the customer experience.

Qualifications

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range

$50,000 - $60,000