Operational Support Representative

Operational Support Specialist

The Operational Support Specialist will receive inbound phone calls at our call center from Ryder personnel and will assist with ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues as they arise. Additional requirements may require audits. The ideal applicant would be a personable problem solver.

Essential Functions

• Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues. Escalate issues as needed.
• Effectively handle all calls and follow up calls with drivers as necessary to ensure all issues are resolved to their satisfaction. Process internal requests on demand for a variety of topics.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies. Follow all company policies and procedures when handling calls, ensuring compliance with industry regulations and internal guidelines.

Additional Responsibilities

Skills and Abilities

Qualifications

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type : Hourly

Minimum Pay Range : 22

Maximum Pay Range : 24

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants : Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.