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Front Desk Attendant / Cook / Bartender

Front Desk Attendant / Cook / Bartender

Holiday Inn KCI Airport / KCI Expo Center / Atwell Suites KCIKansas City, MO, US
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Job Description

Job Description

Overview :

We are looking for a candidate with great customer service skills and previous food service experience (some bartending experience is a bonus!) to join our team here at Atwell Suites KCI! The individual in this role will be cross-trained on front desk, bartending, and kitchen responsibilities.

Schedule : (days scheduled will vary week to week, dependent upon operational needs)

  • Primarily Evening shift - need late afternoon / evening availability!
  • Morning / early afternoon availability is a bonus!!
  • Weekend availability
  • Overtime, as needed
  • Holidays, as needed

Primary Front Desk Duties and Responsibilities :

  • Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure necessary identification is taken from guests at check-in.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
  • Accurately record guest information and preferences in the Hotels internal system.
  • Check guests out; resolve any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.

    • Primary Cook Duties and Responsibilities :

  • Prepare ingredients to use in cooking; check the quality of ingredients prior to use.
  • Cook food with various utensils or grillers; check food while cooking to stir or turn.
  • Follow proper procedures in handling food to ensure health and sanitation guidelines are met.
  • Clean work area, freezers, kitchen area, and dish area to ensure proper cleanliness is maintained; keep a sanitized and orderly environment in the kitchen.
  • Demonstrate a professional and pleasant demeanor when interacting with visitors, vendors, and associates.

    • Primary Bartending Duties and Responsibilities :

  • Use great customer service skills by greeting guests pleasantly as they approach the bar / front desk, taking and preparing their orders promptly, and creating an overall friendly interaction.
  • Prepare beverages using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.
  • Accurately process all cash and credit card transactions using established procedures.
  • Check guest identification in accordance with federal law.
  • Follow established Hotel safety protocols and procedures at all times.
  • Ensure that all liquor is properly secured before, during, and after every shift.
  • Other duties as assigned.

    • Qualifications and Requirements :

  • 1 year of experience in a similar front desk / customer service role is preferred.
  • 1 year of experience in a similar bartending, food service, kitchen, or line cook role is preferred.
  • Must be 21 years or older!
  • Cash handling experience is preferred.
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    Front Desk • Kansas City, MO, US

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