Temporary Administrative Assistant Insurance

Temporary Administrative Assistant Insurance

Northwestern University is seeking a temporary Administrative Assistant Insurance.

Temporary Job Description :

This position provides administrative support to the Student Insurance Health Office, serving as a key member of the team during a high-volume period. On-site attendance is essential, given the volume of walk-in and phone inquiries. The administrative assistant will work collaboratively with colleagues to coordinate a broad variety of support to a student-centric environment.

• Responds promptly and accurately to a high volume of emails and support tickets using pre-typed, approved templates.
• Handles walk-in inquiries and incoming phone calls, providing information or directing individuals appropriately.
• Accurately log and track inquiries and responses in the department's system.
• Support document preparation, filing, and basic data entry tasks.
• Escalate complex or non-standard inquiries to a supervisor.
• Follow established workflows and adhere to departmental policies and procedures.
• Collaborate with team members to ensure timely and efficient service delivery.

Qualifications Required :

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