Assistant Service Advisor

Job Description

Fit Recruiting is looking for a Service Advisor Assistant to join a fast-paced, customer-focused service team. This role is ideal for someone who enjoys helping people, stays organized, and thrives in a busy environment. The salary ranges from $40K - $45K, depending on experience, along with company perks, benefits, and growth opportunities.

Responsibilities

• Greet service customers in a friendly, professional manner when they arrive in the service reception area.
• Assist in scheduling service appointments via phone, online, or in person.
• Answer incoming calls regarding service inquiries and help direct them appropriately.
• Maintain the service appointment calendar and communicate updates to the Service Advisor.
• Prepare and organize work orders, customer files, and inspection documents.
• Ensure customers are kept informed of vehicle status, estimated repair times, and any changes.
• Facilitate communication between customers and technicians : deliver customer concerns to technicians and return technician feedback to customers.
• Process customer check-in : collect vehicle info, verify contact information, explain service process, and record any customer complaints or concerns.
• Assist with customer check-out : explain work done, verify satisfaction, schedule follow-up if needed, collect payment or ensure Service Advisor handles payment.
• Maintain waiting area : ensure cleanliness, refreshments, reading materials are stocked, and customers are comfortable while waiting.
• Coordinate with parts department, techs, and service team to expedite workflow.
• Handle basic administrative tasks : data entry, filing, invoicing support, tracking warranty / recall work as instructed.

Qualifications