Service Advisor Assistant

Fit Recruiting is seeking a Service Advisor Assistant to provide administrative and customer service support, ensuring a smooth experience in the service department for customers at a local car dealership. This role helps coordinate service appointments, communication between customers and technicians, and overall workflow in the service department, delivering top-tier customer satisfaction. This position offers a salary in the $40K-$45K range, depending on experience.

Key Responsibilities

Greet service customers in a friendly, professional manner when they arrive in the service reception area.

Assist in scheduling service appointments via phone, online, or in person.

Answer incoming calls regarding service inquiries and help direct them appropriately.

Maintain the service appointment calendar and communicate updates to the Service Advisor.

Prepare and organize work orders, customer files, and inspection documents.

Ensure customers are kept informed of vehicle status, estimated repair times, and any changes.

Facilitate communication between customers and technicians : deliver customer concerns to technicians and return technician feedback to customers.

Process customer check-in : collect vehicle info, verify contact information, explain service process, and record any customer complaints or concerns.

Assist with customer check-out : explain work done, verify satisfaction, schedule follow-up if needed, collect payment or ensure Service Advisor handles payment.

Maintain waiting area : ensure cleanliness, refreshments, reading materials are stocked, and customers are comfortable while waiting.

Coordinate with parts department, techs, and service team to expedite workflow.

Handle basic administrative tasks : data entry, filing, invoicing support, tracking warranty\ / recall work as instructed.

Qualifications

High school diploma or equivalent required; some college preferred.

Previous experience in customer service, preferably in an automotive or dealership service environment is a plus.

Strong communication skills \u2014 both verbal and written.

Excellent organizational skills, attention to detail, ability to multitask and work in a dynamic environment.

Comfortable with computers and ability to learn dealership service software, CRM systems, and standard Microsoft Office suite.

Customer\u2010focused attitude with the ability to handle challenging situations calmly and professionally.

Valid driver\u2019s license and clean driving record (if required to move vehicles).

Ability to remain on feet for extended periods, and mobility to walk service bays when necessary.

Flexible availability : service departments often have early start times and may require Saturday hours. (Will work at least \u00bd day on Saturday a month, maybe more to start.)