Housekeeping Associate
Compensation : $19.00 to $20.00 per hour, Seasonal, Full-Time
Job Location : Mar Monte Hotel - SANTA BARBARA, CA
Salary Range : $19.00 - $20.00 Hourly
About Our Company
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties, and communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journeyinviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions.
Primary mission :
This position will be responsible for maintaining the cleanliness / sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He / she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc). This associate will handle daily cleaning and maintenance / sanitation of the guest rooms, public areas, and pool / health club. The qualified candidate will have open availability and / or can work the evening shift.
Scope Of Work + Team :
- Reports to Director of Housekeeping / Executive Housekeeper / Housekeeping Manager
- Supports the Housekeeping team
Responsibilities :
Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.Check under beds and sofas for debris, clean bedroom / closet area, and make beds in the prescribed manner.Vacuum, sweep and mop floors to ensure guest room areas, balconies, and hallways are free from debrisDust furniture / lamps / headboards / pictures / planters / chimney / chimney floor, clean kitchen counters / cabinets / drawers / refrigerators in the prescribed manner.Clean bathroom counters, floors, showers / tub in the prescribed manner.Report any missing / found articles, damage or maintenance problems to the Housekeeping Supervisor.Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.Respond at all times, in a friendly, helpful, and courteous manner to guests, managers, and fellow associates. Report all guest issues and complaints to management.Qualifications :
Adapt to workload based on hotel occupancy.Multitask, organize and prioritize tasks on an hourly and daily basis.Work well with others in a team environment.Work well under time constraint- clear thinking and remaining calm.Perform job duties with attention to detail, speed, and efficiency.Follow directions effectively.Work with minimal supervision.Maintain confidentiality of guest and hotel informationExperience :
Prior Experience : 1+ experience in hospitality preferred or equivalent establishment (required)IT Expertise : Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.Education : High School diploma or GED required; college degree preferred.Subject Expertise : Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.Report any unusual occurrences and / or request to Supervisor.Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.Must be service oriented with excellent customer service and sales skillsMust be able to effectively communicate to guests, management, and coworkers and read, write, and understand the English languageMust be energetic and outgoingMust possess excellent interpersonal and organizational skillsMust be able to follow directions with attention to detail, speed, and accuracyMust be a team player with the ability to work under minimal supervisionMust be able to multi-task in a fast-paced work environmentMust be able to understand and work with basic financial information and solve basic arithmetic problemsMust be able to type 45 wpm and have the ability to input data and access information on the computerMust have proficient working knowledge of Microsoft Office, Opera; preferred.Must be able to exercise confidentiality and discretion.Other Expectations :
Abide by payroll policies, procedures, and rules of conduct as stated in the Springboard Hospitality Associate Handbook.Demonstrate a working knowledge of all company safety and security procedures.Travel required : As needed for hotel familiarization, content creation shoots, and to meet with colleagues.Hours Required : Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.Benefits :
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :
Competitive Base SalaryPTOMedical, Dental, Vision, Life, Pet Insurance401KCostco MembershipBereavement LeaveManagement Contract Referral ProgramEducation AssistanceEmployee Rates at all of Springboard Hospitalitys 35+ HotelsMonthly Cell Phone StipendDry Cleaning ServicesHotel Level Executive Bonus ProgramRetention BonusesLead Share ProgramAssociate of the Month / Quarter & Company-wide Associate of the Year ProgramsAssociate Referral Bonus ProgramSpringboard Hospitality Core Values :
CONNECTED. We are plugged into people, technology, and the cutting edge of culture.INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy