Business Development ManagerHopkins Ford • Elgin, IL, US
Business Development Manager
Hopkins Ford • Elgin, IL, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionEnsure all internet, phone, and chat leads are contacted quickly and effectively. Improve appointment set and show rates through strong CRM management and process refinement. Collaborate with Sales Management to align team activity with dealership sales goals. Oversee appointment scheduling in X-Time for maintenance, repair, mobile service, and pick-up & delivery. Maintain a balanced schedule and coordinate with Service Advisors and Dispatch for smooth operations. Ensure customers receive timely updates and proactive communication throughout their service visit. Develop outbound service campaigns to increase retention and drive additional revenue. 2+ years of experience managing a business development center or customer communication team (automotive preferred). Strong knowledge of VinSolutions and X-Time . Excellent leadership, communication, and organizational skills. Proven success motivating teams to achieve measurable results. Passion for customer satisfaction and continuous improvement. $70,000–$90,000+ per year Health and dental insurance Paid time off and holidays 401(k) with employer match Professional development and advancement opportunities
Job Description
Job Description
Quick Overview
Hopkins Ford of Elgin is a young, energetic, and fast-growing dealership averaging over 115 vehicle sales per month. We’re looking for a driven Business Development Manager to lead our combined Sales and Service BDC . If you have experience with VinSolutions and X-Time , love coaching teams, and want to help deliver the best customer experience in Chicagoland — we want to meet you.
About Hopkins Ford of Elgin
Hopkins Ford of Elgin is a motivated, growth-minded dealership with big goals! Our team is dedicated to building lasting customer relationships by making every interaction simple, professional, and enjoyable. We’re seeking a Business Development Manager to take ownership of our Sales and Service BDC operations, lead our talented team, and help drive measurable success in both departments.
Position Overview
This leadership role oversees all communication and appointment activity for both the Sales and Service BDCs. The BDC Manager will motivate and coach team members, optimize CRM and scheduling processes, and ensure every customer interaction is handled promptly and professionally — whether the customer is buying, servicing, or scheduling mobile or pick-up & delivery service.
What You’ll Do
Leadership & Management
- Lead, coach, and develop the Sales & Service BDC team to meet daily and monthly appointment goals.
- Manage consistent follow-up processes in VinSolutions to maximize lead conversion and retention.
- Conduct daily huddles, consistent performance reviews, and targeted coaching sessions.
- Foster a positive, high-energy team culture focused on communication and accountability while leading by example.
Sales BDC Responsibilities
Service BDC Responsibilities
What We’re Looking For
Compensation & Benefits
Why Hopkins Ford of Elgin?
We’re a dealership on the rise — innovative, collaborative, and customer-driven. At Hopkins Ford, you’ll have the tools, team, and leadership support to make a meaningful impact. If you’re ready to lead with energy and elevate the customer experience for both sales and service, this is your opportunity to shine.
Apply today and help lead the Sales & Service BDC at Hopkins Ford of Elgin to new levels of success!
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Development Manager • Elgin, IL, US
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