Product Management Manager - EDX CUSTOMER COMMUNICATIONS

Position Purpose :

In Enterprise Delivery Experience, we take a customer-backed approach to deliver outcomes that are most important to our customers : ensuring accurate, damage-free, and on-time delivery of orders, exactly as requested. The Product Management Manager - Customer Communications will lead a team of Product Managers to support delivery of transactional communications (Email, SMS, Push, Live Activities). Customer Communications sends out over 1B+ communications each year to our customers who purchase with us in-store or online for pickup or delivery.

The Product Management Manager is responsible for attracting, retaining and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The Product Management Manager focuses on guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, Managers work closely with teams of developers, designers and business partners. They support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams.

Key Responsibilities :

30% Strategy & Planning :

Looks across product teams and feature sets with a focus on alignment and dependencies

Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience

Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners

Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience

Creates epics to drive improvements to product vision, features and back end systems, and adjusts for new business models

Determines value to the business of anticipated product updates

Identifies goals, metrics and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings

40% Delivery & Execution :

Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities

Documents, reviews and ensures that all quality and change control standards are met

Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product in order to meet strategic, financial and technical goals

Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs

Provides regular updates to leadership regarding progress of products within portfolio

30% People :

Provides leadership, mentoring and coaching to Product Managers

Attracts, retains and develops top talent to build a world class Product Management Team

Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments

Acts as a proponent of modern software development practices

Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

Works with the product team to continuously assess progress, disseminate lessons learned and understand next steps

Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and / or user experience

Guides more junior team members in strategy, alignment, analysis and execution tasks

Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Direct Manager / Direct Reports :

Typically reports to the Product Management Sr. Manager, Technology Director or Sr. Director.

Travel Requirements :

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications :

5-7 years of relevant work experience

Proficiency in working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products

Proficiency in modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment

Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis

Proficiency in communicating with and influencing functional and technical team members at all levels in the organization

Proficiency in working as part of a collaborative, cross-functional, modern software design and development team

Proficiency in creating, prioritizing and accepting epics and user stories

Proficiency in conducting user research and testing to understand needs

Proficiency in identifying goals, metrics and analytics to measure product value

Experience conducting competitive research and analysis

Experience guiding more junior team members through Product Management fundamentals in a professional setting

Experience balancing workloads across teams

Proficiency in active listening communicating at all levels (Executive Leadership Team, store associates, etc.) while gracefully managing expectations of multiple stakeholders

Experience managing and growing team members in a professional setting

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

None

Certifications : None

Competencies :

Attracts Top Talent : Attracting and selecting the best talent to meet current and future business needs

Balances Stakeholders : Anticipating and balancing the needs of multiple stakeholders

Builds Effective Teams : Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

Business Insight : Applying knowledge of business and the marketplace to advance the organization's goals

Collaborates : Building partnerships and working collaboratively with others to meet shared objectives

Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Cultivates Innovation : Creating new and better ways for the organization to be successful

Customer Focus : Building strong customer relationships and delivering customer-centric solutions

Develops Talent : Developing people to meet both their career goals and the organization's goals

Drives Engagement : Creating a climate where people are motivated to do their best to help the organization achieve its objectives

Interpersonal Savvy : Relating openly and comfortably with diverse groups of people

Manages Complexity : Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Organizational Savvy : Maneuvering comfortably through complex policy, process and people-related organizational dynamics

Situational Adaptability : Adapting approach and demeanor in real time to match the shifting demands of different situations