Beneficiary Content Designer

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE : MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

We are seeking to hire a Beneficiary Content Designer to our team!

Overview

Join Us in Empowering Lives Through SSA's Employment Support Initiatives

Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you\'re driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.

Responsibilities

• Design, develop, edit, and update written content, including FAQs, guides, web copy, printed materials, and scripts for beneficiary communications.
• Collaborate with subject matter experts to translate program policies, procedures, and complex information into clear, accessible beneficiary content.
• Ensure all content is accurate, consistent, and adheres to SSA policies, style guides, and branding standards.
• Perform regular reviews and audits of existing materials to identify content gaps and areas for improvement.
• Coordinate with Help Line and program management teams to address beneficiary feedback and emerging information needs.
• Support the development and revision of training materials and job aids for both beneficiaries and program staff.
• Ensure all published content meets Section 508 accessibility requirements and best practices for inclusive design.
• Monitor content performance metrics and collect feedback to inform updates and future content development.
• Maintain version control and proper documentation of all content updates and revisions.
• Assist with content migration and system updates as needed, coordinating with IT and web development teams.

Qualifications

Clearance requirements : Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance

Benefits

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CyberMedia Technologies's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows :

Voluntary Self-Identification of Disability

Form CC-305

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