Global Technical Product Advisor, Can-Am Off-Road (REMOTE)

Job Overview

We are looking for a Global Technical Product Advisor who will report to the Product Support Team Lead, and who'll be tasked with helping us find and provide technical service solutions for our dealers and customers.

As part of your role, you'll be significantly contributing to the organization's growth. You'll be at the forefront of delivering outstanding service to BRP customers and dealers.

Responsibilities

• Provide comprehensive global product support to our Dealer / Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
• Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
• Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
• Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
• Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
• Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.

Requirements

The ideal candidate will have :

Preferred Qualifications

Benefits

At BRP, we offer a range of benefits, including :

BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law.

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