Computer Support AssociateEPITEC • Springfield, MO, US

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Computer Support Associate

EPITEC • Springfield, MO, US

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Infrastructure Engineer

Job Type : W2, 3-year Contract

Job Location : Springfield, MO

Occasional travel to Coffeyville, KS

Shift : 1st Shift

Pay Rate : $22 - $23 per hour

Visa Sponsorship : Not available now or in the near future

Drug Test : Required due to operation of the Client's equipment (e.g., John Deere Gator / Golf Cart)

Major Purpose

Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.) to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities require a good, basic technical background and are administrative in nature. Performs / monitors processes or operations that are reasonably stable and / or require choices between several options.

Job Description

Provide onsite deskside Tier 2 support performing the following duties :

Duties and Responsibilities

Operational Support

Perform and monitor standard processes or operations that are highly stable and / or relatively consistent in how to fix.

Examples : imaging computers, replacing printer toner, disposing of outdated assets, resolving trouble tickets from ServiceNow queues.

Documentation and Communication

Record and distribute information with some interaction with external contacts.

Examples : updating assets in Asset Center, following KB articles for problem resolution, adhering to unit-specific processes.

Maintain effective email communications and create / update basic documents and records such as :

Contact lists

Process logs

Problem incidence reports

Customer information updates

Exterior ship orders

Inventory, maintenance, or service records

Facilities administration requests

Problem Recognition and Resolution

Identify problems with supported processes / operations.

Resolve issues using pre-established and documented solutions.

Escalate problems that fall outside the scope of established procedures.

Maintenance and Inventory

Maintain equipment, supplies, and data supporting processes or operations.

Examples : scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, interacting with suppliers.

Technical Support

Apply basic technical knowledge to support operations.

Examples : understanding printer operations to replace toner and pickup rollers, troubleshooting tickets using KB articles.

Job Requirements

Knowledge of computing and networking concepts and fundamentals

Proficiency in Microsoft Office and internet / intranet functions

Understanding of computer security policies and general security concepts

1+ year of IT experience preferred (recent college graduates will be considered)

Education Requirements

High School diploma or equivalent

Degree in Information Technology or equivalent experience preferred

Additional Information

Dress Code : Business casual

Safety Gear : Metatarsal boots required on Day 1

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Support Associate • Springfield, MO, US

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