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Senior Manager of Workforce Strategy
VirtualVocationsHialeah, Florida, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Senior Manager, Workforce Strategy.
Key Responsibilities
Own SLA outcomes end-to-end, ensuring stable and efficient performance
Monitor and troubleshoot staffing gaps and occupancy balance impacting SLA performance
Lead strategic initiatives and translate business priorities into workforce actions
Required Qualifications
8+ years of experience in workforce management, capacity planning, or operations leadership
Fluency in WFM fundamentals such as capacity planning and occupancy
Experience in leading teams or large-scale initiatives
Strong analytical skills and business acumen
Proven ability to build and develop high-performing teams
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Senior Manager Strategy • Hialeah, Florida, United States
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