Information Systems Technical Support Analyst

Job Description

Job Description

Job Type : Exempt

Duration of role : Full Time

Reporting to : Infrastructure Lead

Location : Pocahontas, Arkansas and Red Lion, PA

About Us

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $420m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering in order to craft solutions, by working collaboratively with clients as a trusted partner.

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

About the Role

Reports to the Information Systems Technical Lead but works closely with the IS Technical Support and IS Administrator. The IS Technical Support Analyst will ensure a high-level infrastructure and end user support is given to the business.

What You’ll Do

• Fault-finding and maintaining servers, PC’s, network infrastructure hardware and software (including laptops) used in the organization.
• Provision new assets / replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register.
• In a business-like manner accurately log details of reported Incidents and Service Requests.
• Manage, update and escalate calls to ensure Service Levels are achieved.
• Analyze network metrics to ensure optimal network performance. Site contact for Circuit Analytics and network uptime.
• Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines.
• Ensure all IT activities are compliant with the Kingspan IT manual, analyze current systems / activities to identify ones falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate.
• Document in the IT Service Desk, according to the standards of the organization, any system changes, updates, and modifications released while carrying out the role.
• Analyze current systems and technology solutions, develop solutions for performance optimization and integrations to increase productivity.
• Undertake any training provided by the organization.
• Be an ambassador for the IS department, actively promoting the use of IS toolset where applicable within the business.
• Possess an enthusiastic, energetic, and can-do approach to customer service and solution delivery.
• Some out of the hours support work will be expected while carrying out this role.

Additional Expectations

What You’ll Bring

Desirable Candidate Requirements :

Employee Benefits

Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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