Customer Service Specialist I - Domestic Animal Services

Job Summary

Provides customer service and clerical support for an assigned Division or program. Work involves receiving and assisting callers and visitors; providing information and explaining policies and procedures; collecting payments and applications; and performing a variety of routine clerical duties.

Essential Functions

Answers division / department telephones and incoming correspondence; assists callers with questions regarding division programs, services or procedures; refers callers to other staff members as appropriate; and takes messages; may operate switchboard.

Receives, screens and assists visitors and / or customers; provides information; and / or directs visitors to appropriate staff member or division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and / or complaints; and researches and provides information from division databases or records as requested.

Provides forms, applications, receipts or other documents to visitors / customers upon request; assists customers with completing forms.

Performs general clerical work to support Division programs and operations; enters and maintains information in Division databases; retrieves information upon request; copies and files documents, schedule conference rooms or meetings; maintains mailing lists.

Prepares correspondence, letters and memos; types and completes forms and other documents. Issues permits and certificates which have been prepared and / or approved by professional / technical staff; prepares and / or maintains Division resources such as maps, code books, etc.

Receives forms, applications and / or fees from customers, clients and / or residents; logs / records related information such as customer name, date received or dollar amount, etc.

Receives, dates and distributes incoming mail. Prepares outgoing mail; makes photocopies of documents; distributes and / or faxes documents upon request.

Maintains a variety of Division files and records, such as program and operational files, mailing lists, client files, etc.

May operate two-way radios to communicate with field personnel.

Minimum Qualifications

• High school diploma or GED required.
• No experience is required; six (6) months of related experience is preferred.
• Fingerprinting required.

Supplemental Information