Talent.com
Manager, QA Operations

Manager, QA Operations

AngiNew York, NY, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Manager, QA Operations

At Angi, we have had one simple mission for 30 years : get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need and connecting pros with homeowners who have the jobs they want.

Angi at a glance :

  • A new homeowner turns to Angi every second
  • Our network has 150,000+ skilled pros in 50+ service categories
  • 150,000,000+ projects brought to Angi (and counting)

Why join Angi :

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can't wait to welcome you.

About The Team

The Manager, QA Operations, serves as an operational leader responsible for executing and supporting our Quality Assurance (QA) strategy across internal teams and global BPO partners. This role ensures our QA program not only measures accuracy and compliance but also directly enables operational performance, customer experience improvements, and business growth.

Supporting senior leadership with operational insights and strong execution, the Manager, QA Operations oversees a high-performing team, optimizes QA processes, and uses data-driven insights to influence cross-functional decision-making. This role requires the ability to anticipate operational needs, respond to evolving business priorities, and deliver scalable quality solutions that drive measurable impact.

What You'll Do

  • Operations Management
  • Execute QA vision, ensuring alignment to organizational priorities, regulatory requirements, and customer experience goals.

  • Implement and maintain standardized QA frameworks, rubrics, and calibration processes to drive consistency across internal and BPO operations.
  • Serve as the primary escalation point for complex quality disputes, ensuring fair, clear and transparent resolution.
  • Team Leadership & Development
  • Lead, coach, and inspire a team of QA leaders and auditors, fostering a culture of accountability, excellence, and continuous improvement.

  • Develop leadership bench strength within the QA function through targeted mentoring and succession planning.
  • Partner with senior leadership on hiring, onboarding, and skill development programs to ensure the team can meet future business needs.
  • Data-Driven Insights & Performance Enablement
  • Establish and monitor KPIs to track audit accuracy, operational alignment, and QA impact.

  • Translate quality trends and performance data into clear operational insights that enable strategic decision-making.
  • Partner with analytics teams to develop simple insights and trends that highlight quality risks and opportunities before they arise.
  • Cross-Functional Influence & Change Leadership
  • Collaborate with cross-functional teams to align QA initiatives with business priorities.

  • Act as a change agent for platform optimization, policy refinement, and process innovation.
  • Lead strategic initiatives, such as the launch of new quality tools, systems integrations, or operational playbooks.
  • Platform Governance & Optimization
  • Serve as a business owner for MaestroQA and related quality management tools, ensuring effective configuration, adoption, and performance.

  • Partner with Technology and Vendor Management teams to identify enhancements, integrations, and automations that improve QA scalability.
  • Who You Are

  • Experience : 3+ years in Quality Assurance, Operations Performance, or Customer Experience leadership, with at least 1 year in a management capacity.
  • Operational Leadership : Proven track record of executing quality strategies and delivering measurable operational impact.
  • Analytical Skills : Strong ability to interpret performance trends, forecast outcomes, and enable data-backed decision-making.
  • Change Management : Skilled at leading operational process improvement and policy initiatives across multiple geographies and stakeholder groups.
  • Collaboration Skills : Strong relationship builder who can influence across functions and levels of the organization.
  • Technical Acumen : Proficiency in QA platforms (Maestro preferred), CRM systems, reporting tools, and workforce management software.
  • Effective Communication : Strong verbal and written communication skills, with experience presenting to leadership and cross-functional partners.
  • Adaptability : Comfortable navigating fast-paced, evolving environments with shifting priorities.
  • We value diversity

    We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

    Compensation & Benefits

  • The salary band for this position ranges from $70,000 - $100,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs.
  • Flexible vacation policy; work hard and take time when you need it.
  • Pet discount plans & retirement plan with company match (401K).
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.
  • serp_jobs.job_alerts.create_a_job

    Operation Manager • New York, NY, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    QA Manager - NYC, NY

    QA Manager - NYC, NY

    StaffingNew York, NY, US
    serp_jobs.job_card.full_time
    Duration : 6 + months Location : NYC, NY Rate : Doe U.Citizens and Green Card Only 7+ years in managing in quality and testing methodologies 5+ years of managing multiple QA teams working on different...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager, Quality Improvement - Remote

    Manager, Quality Improvement - Remote

    Emblem HealthNew York, NY, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Implement, track, and report on performance improvement initiatives, on measures that directly impact EmblemHealth's rankings on the quality rating programs. Collaborate with the leadership of Provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technical Operations Manager

    Technical Operations Manager

    BanzaNew York, NY, US
    serp_jobs.job_card.full_time
    Banza reimagines your favorite comfort foods, like pasta, pizza, mac & cheese, and waffles, using chickpeas.Why? Because we know chickpeas aren't just delicious, they're also one of the most nutrit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Continuous Improvement Manager

    Continuous Improvement Manager

    Crane CoCaldwell, NJ, US
    serp_jobs.job_card.full_time
    Continuous Improvement Manager.Crane Aerospace and Electronics has an exciting opportunity for a Continuous Improvement Manager a. Crane Business Systems (CBS) Manager at our West Caldwell, NJ locat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager

    Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager

    Ernst & Young OmanStamford, CT, United States
    serp_jobs.job_card.full_time
    At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    QA Quality Manager / Senior Manager

    QA Quality Manager / Senior Manager

    Novartis Group CompaniesEast Hanover, NJ, United States
    serp_jobs.job_card.full_time
    The Quality Manager is responsible for product development for new product supporting IND filing through the BLA filing.Product scope includes cell therapy products, gene therapy products, vectors ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Continuous Improvement Manager

    Continuous Improvement Manager

    Clearance JobsCaldwell, NJ, US
    serp_jobs.job_card.full_time
    Continuous Improvement Manager.Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. Located in West Caldwell, NJ, our facility supplies indust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager, Clinical Operations

    Manager, Clinical Operations

    UnitedHealth GroupStamford, CT, US
    serp_jobs.job_card.full_time
    Explore opportunities with CPS, part of the Optum family of businesses.We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior QA Manager

    Senior QA Manager

    E-SolutionsMontvale, NJ, US
    serp_jobs.job_card.full_time
    Location : Montvale NJ / Remote Duration : Long term.We are seeking a Senior QA Manager with a strong background in managing multiple global projects.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sr Quality Tech - Neptune, NJ

    Sr Quality Tech - Neptune, NJ

    Medline Industries - Transportation & OperationsNeptune City, NJ, US
    serp_jobs.job_card.full_time
    Job Summary JOB SUMMARY - Provide basic QA support to the division including complaint investigation & activities, resolution and reporting. Work directly with - sales and / or customer regarding prod...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Fulfillment Operations Manager

    Fulfillment Operations Manager

    Ship EssentialNew York, NY, US
    serp_jobs.job_card.full_time
    As the Fulfillment Manager at Ship Essential, you will lead and empower our outbound team to consistently exceed expectations, ensuring that every order is fulfilled efficiently, accurately, and on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Purchasing Manager

    Purchasing Manager

    The Axel Group, LLCMonmouth County, NJ, US
    serp_jobs.job_card.full_time
    The Axel Group is looking to add a Purchasing Manager to our client’s team out of Monmouth County, New Jersey.Our client is a renowned luxury residential homebuilder and is one of the largest...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager

    Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager

    EYStamford, CT, United States
    serp_jobs.job_card.full_time
    Technology Consulting – Managed Services - Digital Engineering Operations Services - Senior Manager.EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's larges...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Nursing Operations Manager, RN (Hiring Immediately)

    Nursing Operations Manager, RN (Hiring Immediately)

    Seabrook Village by Erickson Senior LivingTinton Falls, NJ, US
    serp_jobs.job_card.full_time
    Seabrook Village by Erickson Senior Living.Step into a key leadership role as our.Join a team that values innovation, compassion, and results. A culture of diversity, inclusion, equity and belonging...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    SAP - Quality Management - QM - Senior - Consulting - Location OPEN

    SAP - Quality Management - QM - Senior - Consulting - Location OPEN

    EYStamford, CT, United States
    serp_jobs.job_card.full_time
    SAP - Quality Management - QM - Senior - Consulting - Location OPEN.SAP - Quality Management - QM - Senior - Consulting - Location OPEN. SAP - Quality Management - QM - Senior - Consulting - Locatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager / Senior Manager, QA OperationsNewNew York, New York

    Manager / Senior Manager, QA OperationsNewNew York, New York

    Axsome TherapeuticsNew York, NY, US
    serp_jobs.job_card.full_time
    We are a federal contractor or subcontractor.The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Operations Manager

    Operations Manager

    Elgen StaffingHackensack, NJ, US
    serp_jobs.job_card.full_time
    Our client, a nationwide wholesale supplier of fine floral products, has an immediate need for an experienced Operations Manager, to join our winning team in Hackensack. Our candidate of choice will...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Manager, Freight Operations

    Manager, Freight Operations

    XPOEast Brunswick, NJ, US
    serp_jobs.job_card.full_time
    This position will primarily be an outbound shift, Monday–Friday, from 12 : 00 PM to 10 : 00 PM.Flexibility is required to cover or train on inbound operations as needed, which runs 1 : 00 AM to 11 : 00 AM...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days