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Restaurant Manager
Restaurant ManagerJose Andres Group - New York • New York, NY, US
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Restaurant Manager

Restaurant Manager

Jose Andres Group - New York • New York, NY, US
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Job Title :   Restaurant Manager –  MERCADO LITTLE SPAIN

Location :  Hudson Yards, NYC

Reports To :  Assistant General Manager / General Manager

Department :  Operations

Employment Type :  Salaried, Exempt

Salary Range :  $75K - $85K plus bonus and benefits

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Restaurant Manager is a floor-forward leader responsible for daily service execution, team coaching, guest satisfaction, and the consistent delivery of JAG standards. In partnership with the AGM / GM, this role drives shift performance, labor efficiency, inventory accuracy, and compliance—while nurturing a positive, inclusive culture.

Key Responsibilities

Operational Leadership

  • Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).
  • Execute SOPs; maintain opening / closing, cash handling, and table / reservation management.
  • Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.
  • Ensure facility readiness, cleanliness, maintenance follow-ups, and adherence to health & safety standards.

Guest Experience & Service Excellence

  • Be highly visible on the floor; model anticipatory hospitality and effective table touches.
  • Coach service standards (sequence of service, steps of recovery, allergy / ADA protocols).
  • Manage guest recovery with empathy, speed, and documentation; cultivate repeat business and VIP relations.
  • Monitor feedback channels and identify trends; implement corrective actions.

    • Team Leadership & Development

  • Participate in recruiting, interviewing, and onboarding; build a strong bench of leads / captains.
  • Deliver ongoing training (service, product knowledge, systems, compliance).
  • Recognize great performance; document coaching and support progressive discipline when needed.
  • Foster an inclusive, respectful, and learning-focused culture aligned to JAG values.

    • Financial & Administrative

  • Support P&L targets through smart scheduling, in-shift labor deployment, and productivity tracking.
  • Maintain timecard accuracy, tip-pool / tip-credit compliance, and cash controls.
  • Partner with Culinary / Beverage on inventory counts, waste tracking, and COGS controls.
  • Review KPIs (covers, check average, comps / voids, labor %, guest sentiment) and report actions.

    • Sales & Brand Growth

  • Drive topline via upselling programs, features, pairing suggestions, and reservation pacing strategy.
  • Support local marketing initiatives, community outreach, hotel / partner relations, and private dining sales.

    • Compliance & Safety

  • Uphold DOH / health code, alcohol service laws, wage & hour, and safety standards.
  • Lead incident response / reporting and ensure safety drills and certifications remain current.

    • Projects & Openings

  • Assist with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.

    • Required Qualifications

  • 2–4+ years of progressive FOH leadership in high-volume upscale casual or fine dining; prior supervisor / assistant manager experience required.
  • Proven success running busy shifts while balancing guest experience, team coaching, and cost controls.
  • Working knowledge of reservations and POS platforms (e.g., Resy / SevenRooms / TOCK; MICROS / Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
  • Strong communication, conflict resolution, and coaching skills; organized and detail-oriented.
  • Familiarity with food safety, alcohol service, labor compliance, and cash handling best practices.
  • Wine / spirits and culinary knowledge to guide guest choices and support sales.
  • Flexibility to work nights, weekends, and holidays.

    • Working Conditions & Physical Requirements

  • Ability to stand and walk for extended periods (up to 8 hours).
  • Ability to lift / push / pull up to 30 lbs. occasionally.
  • Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
  • Exposure to hot / cold environments and cleaning chemicals per safety standards.

    • In Return, We Offer You

  • Competitive compensation and performance-based bonus opportunities
  • Comprehensive health & wellness benefits
  • Retirement savings plans
  • Employee dining and partner discounts
  • Growth in a values-driven, award-winning hospitality group

    • Equal Opportunity Employer

    José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

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