Systems Administrator III

Position

Systems Administrator III at American Credit Acceptance

Essential Functions

• Provision, installation, and maintenance of Windows servers, M365, Manage Engine, Rubrik, Zoom, GoAnywhere, and VM environment.
• Management of Active Directory environment and participation in technical research to enable continuous innovation.
• Assist in development, planning, and execution of upgrades and changes.
• Provide Tier II / III support as required for various associates.
• Perform daily system monitoring, reviews, and verification of hardware, server resources, and key processes; review system and application logs and verify completion of scheduled jobs such as backups.
• Coordinate and communicate with impacted associates; ensure highest standard of customer service.
• Assist with resource planning and prioritization of support requests for the Systems Administrator Team.
• Day-to-day oversight and follow-up of tasks performed by other System Administrators.
• Coaching and mentoring of junior System Administrators; repair and recover from hardware or software failures.
• Perform periodic performance reporting to support capacity planning.
• Perform routine audits of systems and software and verify integrity and availability of hardware, server resources, and key processes.
• Analyze system logs to identify potential issues; apply operating system updates, patches, and configuration changes.
• Understand system security requirements and implementations; troubleshoot reported problems and drive issues to resolution.
• Document and configure systems following Standard Operating Procedures (SOP) and follow a structured change management / deployment methodology.

Qualifications

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to lift and carry 40+ lbs. Ability to pull and terminate Cat 5e / 6 cabling.

Travel

This position will require up to 10% travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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