Talent.com
Healthcare Call Center - Mission Hills

Healthcare Call Center - Mission Hills

TEKsystemsSan Fernando, California, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description
  • Job Title
  • : Patient Services Agent
  • Pay Rate
  • : Starts at $21 / hr
  • Hours
  • : Monday through Friday, 8 : 00 AM-5 : 30 PM
  • Address
  • : (100% On-Site Position) Mission Hills, CA
  • Job Duties
  • Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
  • Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.
  • Anticipates our customers / caller's needs : Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.
  • Utilizes standardized processes, tools, Also resolves routine or complex issues relating to services provided by a provider within the medical group. This can include eligibility, referral status, process designated referrals, and provider availability and members claim related issues.
  • Maintain patient confidentiality so that HIPAA compliance is observed at all times.
  • Process member's demographic updates.
  • Ability to work independently in the resolution of telephonic issues.
  • Handles designated assignments and prioritize work in order to maintain workflow.
  • Performs fax functions as needed.
  • Ensures written and verbal communication with all levels of management, staff, vendors and property management or accurate and with good grammar.
  • Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience.
  • All additional duties as directed by management.
  • Education and / or Experience :
  • Minimum two (2) years of customer service and public relations experience in a medical setting.
  • High School Diploma or equivalent is required.
  • Bilingual is a plus : Vietnamese, Farsi, Armenian, Tagalog, Spanish, Russian.
  • Ability to deal responsibly with matters of a confidential nature.
  • Ability to multi-task and meet deadlines in a high stress environment
  • Must have excellent communication skills, both verbal and written.
  • Ability to read, write and understand the English language.
  • Pleasant telephone manner as well as telephone etiquette
  • The ability to distinguish the differences between CPT, HCPCS, Revenue, and ICD coding.
  • Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).
  • Knowledge of computers, faxes, printers and all other office equipment.
  • Self-starter, willing to take on multiple tasks.
  • Must be able to review and interpret health plan benefits and provider contracts.
  • Able to interface with customers both internal and external of RMG.
  • Typing 45 WPM with accuracy.
  • Ability to communicate effectively orally and written answering and resolving a minimum of 65 calls per day with matching documentation.
  • Strong organizational skills with emphasis on prioritizing and attention to details.
  • Managed Care experience is a plus.
  • Pay and Benefits
  • The pay range for this position is $21.00 - $21.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type
    • This is a fully onsite position in San Fernando,CA.

    • Application Deadline
    • This position is anticipated to close on Oct 21, 2025.

      h4>

      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    serp_jobs.job_alerts.create_a_job

    Call Center • San Fernando, California, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Call Center Coordinator Cardiology

    Call Center Coordinator Cardiology

    PIH HealthLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Call Center Coordinator Cardiology.Under the direction of Cardiology - Wilshire Management, the Call Center Coordinator performs all tasks related to patient scheduling and pre-registration in an e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Travel Occupational Therapist (OT) - $1,854 per week in Santa Clarita, CA

    Travel Occupational Therapist (OT) - $1,854 per week in Santa Clarita, CA

    AlliedTravelCareersSanta Clarita, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Occupational Therapist (OT) in Santa Clarita, California, 91355!. Centra Healthcare Solutions is seeking an experi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Mail Handler - No Experience Required

    Mail Handler - No Experience Required

    Postal Jobs AssistLake Hughes, CA, United States
    serp_jobs.job_card.full_time
    USPS is actively accepting applications for Mail Handler Assistants nationwide.This position is open to candidates of all experience levels, with comprehensive training provided to help you succeed...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Service Representative / Call Center

    Customer Service Representative / Call Center

    US Swim School AssociationPasadena, CA, US
    serp_jobs.job_card.full_time +1
    Part-Time / Full-Time Customer Service Representative.Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Do you enjoy working in a fast-paced ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $2,141 per week in Palmdale, CA

    Travel Occupational Therapist (OT) - $2,141 per week in Palmdale, CA

    AlliedTravelCareersPalmdale, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Medical Solutions to find a qualified Occupational Therapist (OT) in Palmdale, California, 93551!. A facility in Palmdale, CA is seeking its next amazing OT (Occu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Ventilator Therapist - Field

    Ventilator Therapist - Field

    AdaptHealth LLCChatsworth, CA, United States
    serp_jobs.job_card.full_time
    The RT Vent Field Clinician is a Respiratory Therapist providing respiratory patient care to Vent patients for optimal outcomes. Provides respiratory care to patients in alternate sites in accordanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $2,331 per week in Palmdale, CA

    Travel Occupational Therapist (OT) - $2,331 per week in Palmdale, CA

    AlliedTravelCareersPalmdale, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Occupational Therapist (OT) in Palmdale, California, 93550!. Travel Rehab : Occupational Therapy Palmdale.Shift Details : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Mail Carrier - City - No Experience Required

    Mail Carrier - City - No Experience Required

    Postal Jobs AssistAltadena, CA, United States
    serp_jobs.job_card.full_time
    USPS is accepting applications for City Carrier Assistants nationwide.This role ensures smooth postal operations by delivering mail efficiently. No prior experience is required, as USPS offers compr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist - $2,689 per week

    Travel Occupational Therapist - $2,689 per week

    MedPro Healthcare Allied StaffingPalmdale, CA, United States
    serp_jobs.job_card.full_time
    MedPro Healthcare Allied Staffing is seeking a travel Occupational Therapist for a travel job in Palmdale, California.Job Description & Requirements. Joint Commission-certified staffing agency, is s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $2,665 per week in Palmdale, CA

    Travel Occupational Therapist (OT) - $2,665 per week in Palmdale, CA

    AlliedTravelCareersPalmdale, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Coast Medical Service to find a qualified Occupational Therapist (OT) in Palmdale, California, 93551!. Coast Medical Service is a nationwide travel nursing & ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina

    Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina

    Emanate HealthWest Covina, CA, US
    serp_jobs.job_card.full_time
    Current Emanate Health Employees - Please Log Into Your Workday Account To Apply.Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $2,449 per week in Palmdale, CA

    Travel Occupational Therapist (OT) - $2,449 per week in Palmdale, CA

    AlliedTravelCareersPalmdale, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Medical Solutions to find a qualified Occupational Therapist (OT) in Palmdale, California, 93551!. A facility in Palmdale, CA is seeking its next amazing OT (Occu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Healthcare Call Center - Mission Hills

    Healthcare Call Center - Mission Hills

    TEKsystemsMission Hills, California, United States
    serp_jobs.job_card.full_time
    Job Title • : Patient Services Agent.Hours • : Monday through Friday, 8 : 00 AM-5 : 30 PM.Address • : (100% On-Site Position) Mission Hills, CA. Receives incoming calls through phone queues involving multiple...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Travel Nurse RN - Labor and Delivery

    Travel Nurse RN - Labor and Delivery

    TheraEX Staffing ServicesMission, CA, US
    serp_jobs.job_card.full_time
    TheraEX Staffing Services is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Mission Hillls, California. Job Description & Requirements.Minimum 2 years L&D experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $1,880 per week in Santa Clarita, CA

    Travel Occupational Therapist (OT) - $1,880 per week in Santa Clarita, CA

    AlliedTravelCareersSanta Clarita, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Occupational Therapist (OT) in Santa Clarita, California, 91355!. Client in CA seeking Occupational Therapist.We are lookin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Westlake Village, CA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Westlake Village, CA

    AlliedTravelCareersWestlake Village, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Westlake Village, California, 91362!. This opportunity is available for an outpatient setting for 13 wee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Local Contract Occupational Therapist - $63 per hour

    Local Contract Occupational Therapist - $63 per hour

    VeeAR HealthPalmdale, CA, United States
    serp_jobs.job_card.full_time
    VeeAR Health is seeking a local contract Occupational Therapist for a local contract job in Palmdale, California.Job Description & Requirements. Weekend Requirements : 1 - 2 weekends per month.Hour d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    CALL CENTER REPRESENTATIVE

    CALL CENTER REPRESENTATIVE

    Chinatown Service CenterLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Chinatown Service Center (CSC) is a multi-service, community health center, which provides compassionate, multi-lingual and culturally sensitive care to the communities of Chinatown, San Gabriel Va...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Reseda, CA

    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Reseda, CA

    AlliedTravelCareersReseda, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Occupational Therapist (OT) in Reseda, California, 91335!. Though your CompHealth recruiter will be your single point of contact, t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Pulmonary Therapist

    Field Pulmonary Therapist

    AdaptHealth LLCChatsworth, CA, United States
    serp_jobs.job_card.full_time
    The RT Vent Field Clinician is a Respiratory Therapist providing respiratory patient care to Vent patients for optimal outcomes. Provides respiratory care to patients in alternate sites in accordanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days