Treatment Coordinator

Job Description

Job Description

JOB DESCRIPTION

POSITION SUMMARY

The Treatment Coordinator at A+ Family Dentistry is a key member of the team, working closely with our Doctors, Hygienists, Office Manager and other team members to ensure a comfortable and dynamic patient experience. This role is responsible for the closing or assisting in the closing of dental treatment plans generated by the doctor. The Treatment Coordinator takes responsibility for the entire patient base and works toward having no patients with incomplete treatment plans.

ABOUT A+ FAMILY DENTISTRY

At A+ Family Dentistry, we provide comprehensive dental services to our patients’ needs all under one roof, including specialist treatments. Our mission is to elevate patients’ lives and confidence through remarkable dental health. We uphold a positive teamwork environment, reinforce stability and longevity from within the organization, and provide opportunities for career advancement in our company. We are relentless in our pursuit to see each team member reach their personal, professional, and financial goals through working with us. The backbone of our business which guides our hiring process is our core values which are : Build Positive & Fun Relationships, Aligned, and Results Oriented.

Job Duties / Responsibilities

• Create a positive, non-judgmental, and memorable experience for each patient
• Able to maintain good case acceptance to keep the office profitable and meeting collection goals.
• Accurately and efficiently calculate the patients’ copay for their treatment plans according to the office’s financial policy and their dental benefits.
• Closes and / or assists in the closing of the patients on their treatment plans and gets them started on treatment quickly.
• Follow up frequently with patients with outstanding treatment plans and get them closed or back on the schedule to see the Doctors or Hygienists.
• Inspire patients to follow through with their recommended treatment and commit to continuing care
• Accurately and efficiently record the administrative tasks of the Treatment Coordinator so the patients’ finance record can be easily seen.
• Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
• Handling any patient’s complaints or upsets on their accounts..
• Keeping the patient’s ledger as accurate as possible and collecting any balances.
• Work with the team to get the schedule filled productively
• Gather patient testimonials and online reviews
• Promote the company’s Mission, Vision, and Core Values to patients and potential team members
• Performs other related duties as assigned.

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and / or ability required to be successful in this role, but are not necessarily all-inclusive

EDUCATION AND EXPERIENCE

BENEFITS

PHYSICAL REQUIREMENTS

Salary Range

Does this role describe you? We'd love to meet you! Please apply with your most up to date resume!