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Account Manager - E-Commerce Clients

Account Manager - E-Commerce Clients

LDX DigitalCleveland, OH, US
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👋 What’s The Company Like?

LDX Digital is a cutting-edge digital marketing agency specializing in Google Ads and native advertising.

We are committed to delivering exceptional results for our clients by leveraging data-driven strategies and innovative ad solutions.

Our fully remote team is made up of passionate professionals from around the globe, all working together to drive our clients’ success. We are seeking a highly skilled Media Strategist to join our team and help us take our clients' campaigns to the next level.

💻 What We Want You To Do

We’re looking for a highly organized, proactive, and relationship-driven Account Manager to join our growing performance marketing team.

As an Account manager at LDX Digital you will serve as the main point of contact for our clients, ensuring smooth communication, exceptional customer experience, and measurable success across advertising campaigns (primarily Google Ads, Meta Ads, and other paid media platforms).

You’ll collaborate closely with our internal media buyers, creative team, and analytics specialists to drive results that keep clients happy and confident.

The right candidate is equal parts strategist, communicator, and problem solver, someone who understands the performance marketing landscape and knows how to turn complex metrics into clear, actionable client insights.

🎯 Key Responsibilities

Client Relationship & Communication :

  • Serve as the primary point of contact for assigned clients — managing all day-to-day communications and requests.
  • Build trusted, long-term relationships with clients by proactively understanding their business goals, challenges, and marketing objectives.
  • Conduct regular check-ins, performance reviews, and strategy calls to keep clients informed and engaged.
  • Manage expectations and ensure all client deliverables are met on time and at the highest standard.
  • Handle escalations and problem-solve quickly with diplomacy and confidence.

Campaign Oversight & Strategy :

  • Collaborate with internal teams to develop, execute, and optimize paid media campaigns (primarily Google Ads, Meta Ads, and other PPC channels).
  • Review campaign performance metrics, identify trends, and provide actionable insights that align with client goals.
  • Understand media buying fundamentals and speak confidently about CPC, CPA, ROAS, conversion tracking, and attribution models.
  • Help identify upsell and cross-sell opportunities based on client needs and campaign performance.

    • Project & Performance Management :

  • Coordinate deliverables between internal teams — ensuring ad creatives, copy, budgets, and optimizations are executed according to plan.
  • Maintain organized client documentation including campaign briefs, strategy notes, meeting summaries, and progress updates.
  • Track account performance metrics and provide regular reporting with analysis and recommendations.
  • Ensure all campaigns comply with platform policies and brand standards.

    • Customer Success & Retention :

  • Drive client retention by ensuring satisfaction, strong ROI, and clear communication of value.
  • Anticipate client needs before they arise — staying one step ahead in strategy and support.
  • Gather feedback and collaborate with leadership to improve processes, reporting, and client onboarding.
  • Contribute ideas to enhance the customer journey and strengthen client relationships across the portfolio.

    • Requirements

    🤝 You’re Perfect If You Have

  • 2+ years of experience in account management, client success, or a similar client-facing role in digital marketing agencies or direct-response advertising.
  • Experience with Google Ads or other media buying platforms (Meta, TikTok, LinkedIn, etc.) — must be able to discuss campaign strategy and performance confidently.
  • Excellent written and verbal communication skills — you know how to keep clients informed, reassured, and aligned.
  • Strong analytical mindset; able to interpret performance metrics and translate data into actionable insights.
  • Demonstrated ability to manage multiple clients simultaneously in a fast-paced environment.
  • Tech-savvy, detail-oriented, and resourceful — comfortable using tools like Google Workspace, Slack, Asana, ClickUp, or similar project management systems.
  • Empathetic, solution-focused, and highly dependable — clients see you as their go-to partner.

    • Note : US-based — candidates must be legally authorized to work in the United States and available between 7 : 00 AM – 3 : 00 PM EST

    🚀 You’ll Excel in This Role If You also have :

  • Google Ads or Meta Ads certification (a plus).
  • Familiarity with CRM tools (HubSpot, Pipedrive, or similar).
  • Understanding of analytics platforms (Google Analytics, Looker Studio, etc.).
  • Experience supporting eCommerce, SaaS, or performance-driven campaigns.

    • Benefits

    🌟What’s in it for you :

  • Competitive base salary + performance-based bonuses.
  • Flexible remote work (US-based only).
  • Opportunity to grow within a fast-scaling digital marketing team .
  • Collaborative, supportive environment that values transparency, ownership, and initiative.
  • Direct mentorship from senior team members in strategy, media buying, and client client leadership training.

    • 📝 Our Interview Process

    1. Click Apply and submit your CV

    2. Fill in a short survey & cognitive assessment

    3. 1-on-1 video interview with HR

    4. You will be asked to complete a short test task.

    5. 1-on-1 video interview with Hiring Manager

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