Resident Relations Specialist

Description

Job Overview :

As the Resident Relations Specialist you will help the property operations run smoothly by greeting visitors, answering phone calls and performing general administrative tasks.

Compensation : $23-25 per hour, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities :

• Welcome guests in a warm and friendly manner, answering any questions
• Assist residents with inquiries, service requests, and community-related information
• Answer and direct phone calls in a polite, friendly, and professional manner
• Communicate with maintenance and management teams to address the residents’ needs
• Maintain the reception area and common areas in a clean and tidy manner
• Receive deliveries; sort and distribute mail and packages
• Update new and existing homeowners’ information in the appropriate system
• Assist in dispersing key fobs to residents and securing / controlling the inventory of the fobs and all access keys
• Assist the manager in communicating policy and procedure updates to all relevant onsite staff
• Coordinate resident move-ins, move-outs, and large item deliveries
• Manage contractor and vendor parking and access procedures, ensuring all vendors comply with access rules and regulations

Skills and Qualifications :

Education and Experience :

Physical Requirements :

Work Location : The Plaza; 8020 Scholarship Irvine, CA 92612

Work Hours : Monday – Friday, 6a – 2 : 30p.

What We Offer :

About Us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visit  https : / / www.fsresidential.com / california /

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.